Dispatcher

Dispatcher at Insight Global Dispatcher at Insight Global in Antioch, Illinois Posted in 7 days ago.

Type:

full-time

Job Description:

Position Overview We are seeking a detail-oriented Dispatcher / Customer Service Representative to support daily operations by coordinating routes, managing customer communications, and ensuring efficient service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively balance scheduling and customer service responsibilities. Key Responsibilities Receive and manage inbound customer orders, service requests, and inquiries Handle customer complaints and provide timely, professional resolutions Coordinate scheduling and routing of drivers/technicians to optimize service efficiency Communicate proactively with customers regarding scheduling updates, delays, and service status Maintain accurate records of dispatch activity and customer interactions Utilize tools such as Pallet Connect, Fleet Locate, and ELD systems for tracking and routing Collaborate closely with operations and field teams to ensure service completion Required Qualifications Experience in dispatching, routing, or customer service (ideally in logistics, transportation, or service industries) Strong communication skills with the ability to manage both customer interactions and internal coordination Ability to handle high-volume calls, scheduling changes, and problem resolution Experience or exposure to routing/telematics systems (Pallet Connect, Fleet Locate, ELD preferred) Strong organizational skills with attention to detail Schedule & Work Environment Standard weekday schedule with flexibility

Required:

1 weekend shift per month 1 second shift per month