Dispatcher

Dispatcher Working World•3.8 Elgin, IL Job Details Full-time $21•$23 an hour 1 day ago Qualifications Computer operation Teamwork Customer relationship building Microsoft Outlook High school diploma or GED Dispatching Customer relationship management Data entry

Full Job Description Job Position:

Dispatch Location:

Elgin, IL 60123

Pay Rate:

$21.00•23.00/hr

Shift:

8am•5pm

Description:

Monitors and directs daily workflow for the technicians Communicate with technicians in a professional manner to schedule service calls, preventative maintenance and/or installations Answer service requests, questions and basic troubleshooting for operational issues Communicate with our customers in a professional manner Schedules service calls and preventive maintenance for technicians based on priority, program and location Dispatches information necessary to complete a service call to the technicians in designated areas Closes calls, inputs data into Navision when finished Manage telephone calls professionally, efficiently and with good communication skills Product knowledge Monitors the dispatch board to ensure service calls and preventative maintenance are being scheduled and complete Updates and maintains dispatch board weekly Performs miscellaneous clerical tasks as assigned by Dispatch Supervisor Arrange travel for technicians to assist in other areas as needed Works with various departments to ensure timely and accurate reporting of customer's issues Troubleshoot problems over the phone Perform other duties as assigned

Qualifications:

High school diploma or equivalent Prior experience as a dispatcher or work experience in a similar service position Able to promote a teamwork environment Experience in a Customer Relations related role Computer literate and skilled (Microsoft Word, Excel, and Outlook) Able to communicate clearly and give instruction Able to multi-task Able to keep records and write reports Able to handle difficult customers with diplomacy and tact Professional demeanor Able to plan jobs and carry out from concept to completion Must have excellent problem solving skills, be creative when necessary Able to perform duties under pressure in a fast pace production environment Able to promote a teamwork environment Working knowledge or Excel, Word, Outlook and data entry reporting applications Must be available to work flexible schedules, including some overtime and rotating weekends Ability to lift up to 50 pounds

Job Type:

Full-time Pay:

$21.00•$23.00 per hour

Education:

High school or equivalent (Required)

Experience:

Dispatching:

1 year (Required)

Customer Relations:

1 year (Required)

Work Location:

In person