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Dispatcher
Job
Robert Half
Itasca, IL (In Person)
$49,920 Salary, Full-Time
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Job Description
We are looking for a detail-oriented Dispatcher to support daily coordination and communication activities for a Contract position based in Itasca, Illinois. This role is well suited for someone who can manage incoming requests, respond to customer needs with professionalism, and keep operations moving efficiently in a fast-paced environment. The ideal candidate brings strong organizational skills, confidence working in a call center setting, and the ability to use dispatch technology to track and assign work accurately.
Responsibilities:
- Receive service requests and incoming calls, gather key details, and prioritize needs based on urgency and scheduling requirements.
- Assign work to the appropriate drivers, technicians, or field personnel while maintaining efficient coverage and timely response.
- Use computer-aided dispatch tools to update job statuses, monitor activity, and keep records accurate throughout the day.
- Communicate clearly with customers and internal teams to provide updates, confirm schedules, and resolve routine service questions.
- Coordinate logistics across multiple requests to help balance workloads, route assignments, and service timing.
- Maintain organized documentation of dispatch activity, customer interactions, and operational changes in the appropriate systems.
- Escalate service issues, delays, or exceptions when needed to support smooth resolution and minimize disruption.
- Support overall call center operations by handling high-volume communication with accuracy, professionalism, and attention to detail.