Dispatcher

Description We are looking for a Dispatcher to support daily coordination and communication activities for a Contract position based in Itasca, Illinois. This role is ideal for someone who can manage incoming requests, respond to customer needs with professionalism, and keep operations moving efficiently in a fast-paced environment. The successful candidate will balance dispatch activities, service-focused communication, and accurate use of computer-based tools to help ensure timely and organized logistics support.

Responsibilities:

• Coordinate daily dispatch activities by receiving service requests, assigning resources, and monitoring progress to support efficient operations.
• Communicate with customers and internal teams through phone and electronic channels to provide updates, answer questions, and resolve service-related concerns.
• Use computer-aided dispatch systems and other digital tools to enter, track, and maintain accurate job and routing information.
• Organize logistics details to help ensure schedules are aligned, priorities are addressed, and service commitments are met.
• Respond promptly to changing conditions by adjusting assignments and communicating updates to the appropriate parties.
• Maintain clear and complete records of calls, service activity, and dispatch actions to support operational accuracy and follow-up.
• Deliver a high level of customer service in a call center-style environment while handling multiple requests and timelines.
• Work closely with operations personnel to identify issues, support timely resolution, and keep workflows running smoothly.

The salary range for this position is $23/hr to $25/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Requirements

• Prior experience in dispatching, transportation coordination, or a similar scheduling-focused role.
• Strong customer service skills with the ability to communicate clearly and professionally by phone and in writing.
• Experience working in a call center or high-volume communication environment.
• Proficiency with computer-aided dispatch systems or comparable scheduling and tracking software.
• Ability to coordinate logistics, manage competing priorities, and remain organized under pressure.
• Strong attention to detail when entering information, updating records, and tracking service activity.
• Ability to make sound decisions quickly while adapting to changing operational needs.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .