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Dispatcher
Job
Robert Half
Itasca, IL (In Person)
$49,920 Salary, Full-Time
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Job Description
We are looking for a Dispatcher to support daily coordination and communication activities for a Contract position based in Itasca, Illinois. This role is ideal for someone who can manage incoming requests, respond to customer needs with professionalism, and keep operations moving efficiently in a fast-paced environment. The successful candidate will balance dispatch activities, service-focused communication, and accurate use of computer-based tools to help ensure timely and organized logistics support.
Responsibilities:
- Coordinate daily dispatch activities by receiving service requests, assigning resources, and monitoring progress to support efficient operations.
- Communicate with customers and internal teams through phone and electronic channels to provide updates, answer questions, and resolve service-related concerns.
- Use computer-aided dispatch systems and other digital tools to enter, track, and maintain accurate job and routing information.
- Organize logistics details to help ensure schedules are aligned, priorities are addressed, and service commitments are met.
- Respond promptly to changing conditions by adjusting assignments and communicating updates to the appropriate parties.
- Maintain clear and complete records of calls, service activity, and dispatch actions to support operational accuracy and follow-up.
- Deliver a high level of customer service in a call center-style environment while handling multiple requests and timelines.
- Work closely with operations personnel to identify issues, support timely resolution, and keep workflows running smoothly.