Public Safety Telecommunicator

Lake Consolidated Emergency Communications (LakeComm) is a brand new consolidated 9-1-1 Emergency Communications Center housed in a portion of the new state of the art Lake County Regional Operations & Communications Facility. LakeComm supports 9-1-1 call-taking and emergency dispatching for 30 police and fire agencies in Lake County, Illinois. LakeComm is seeking entry-level, full-time Public Safety Telecommunicators to join our high-performing communications center and team. The position will require 12-hour shifts, including evenings, weekends, holidays, and overtime. No experience required! We provide comprehensive training to prepare you for success. Be the voice that makes a difference when it matters the most.

Requirements:

Under the direction of a Shift Supervisor, Public Safety Telecommunicators perform critical emergency communications functions, including: Receiving and processing emergency and non-emergency calls for service Dispatching police, fire, and EMS units via radio and computer-aided dispatch (CAD) systems Managing multiple high-priority tasks in a fast-paced environment Operating complex communications and information systems with accuracy and professionalism Maintain strict confidentiality of sensitive, protected, and law-enforcement-related information. 

Minimum Qualifications:

High school diploma or equivalent Must be at least 18 years old Valid driver's license Ability to work all assigned shifts, including weekends, holidays, and overtime Prior experience in a call center, public safety, or customer service experience preferred Required Certifications (within 6 months of hire): Law Enforcement Agencies Data System (LEADS) Certification APCO Public Safety Telecommunicator (PST) I Certification Cardiopulmonary Resuscitation (CPR) Certification Emergency Fire Dispatch (EFD) Certification Emergency Medical Dispatch (EMD) Certification State of Illinois Emergency Medical Dispatch License 

Application Process:

Application Review GovWorx CommsCoach

HIRE 911

online assessment Panel Interview (by invitation) On-site shadow (by invitation) Pre-employment background investigation and drug screening Selected candidates will receive an email invitation to complete the required online assessment—please monitor your inbox for GovWorx CommsCoach HIRE.

Supplemental Information:

Salary & Benefits:

Starting pay rate: $69,993.53 annually ($33.65 per hour) Non-exempt (FLSA overtime eligible) Paid vacation & personal time Sick leave accrual Medical (PPO & HMO), dental, and vision Insurance (effective day one!) IMRF Pension Life Insurance 457(b) deferred compensation plan AFLAC supplemental coverage options Career growth and advancement opportunities Employee assistance programs, critical incident stress resources, peer to peer support, & an on-site wellness room for staff Start a meaningful career in public safety—apply today to join the LakeComm team! LakeComm 9-1-1 is an Equal Opportunity Employer.