SUPERVISOR CENTRAL DISPATCH

SUPERVISOR CENTRAL DISPATCH

City of Evansville - 3.4 Evansville, IN Job Details 10 hours ago Qualifications Team supervision Writing skills High school diploma or GED Driver's License Telecommunications systems Typing Communication with emergency services General management Full Job Description

SUPERVISOR CENTRAL DISPATCH

Directs the daily activities of the Communications Center during hours of duty in accordance with published guidelines, directives, standard operating procedures and rules and regulations. In addition, the Telecommunicators Supervisor is responsible for the training and discipline of all personnel under his/her direction and control. This position is a management level position. DUTIES The following are examples only. Other tasks may be assigned as necessary. Is Proficient in the duties of all personnel on the shift, for relief and emergency purposes. Assigns duties and maintains minimum manpower requirements on shift of duty in the Center. Maintains management records for personnel assigned to his/her shift of duty such as payroll, time, training, etc. Conducts training of personnel under their supervision, including roll call and classroom instruction. Performs routine and special personnel evaluations of persons assigned to their supervision. Investigates complaints of misconduct and/or failure to perform in an acceptable manner and administers disciplinary measures as required. Supervises maintenance of records of communications, resource and referral data, location of personnel and equipment. Conducts quality control and quality assurance inspections and insures that directives, procedures and policies of the Center are adhered to. Operates a CRT terminal to enter, receive and manipulate associated data. Keeps abreast of City/County ordinances, state statutes and other relate information/documents. Maintains and cares for communications and recording equipment. Assists in maintaining a good public relations image for the Center with the community and other agencies. Performs related work as required.

JOB REQUIREMENTS

Each supervisor shall possess the knowledge, skills and abilities of a Telecommunicator.

Problem Solving:

Must be able to grasp the source, nature and key dimensions of a problem. Must be able to recognize, intuitively or otherwise, the significant factors of the problem and come to a sound practical decision.

Communications Skills:

Must be effective in discussion and expression in both person-to-person and small group interactions. Must be able to express ideas in writing with facility.

Emotional/Motivational Dimensions:

Must function in a controlled, effective manner under stress, keeping his/her head. Must show the correct amount of directed, sustained energy brought to bear in accomplishing objectives.

Interpersonal Dimensions:

Must be able to proceed giving due consideration to the needs and feelings of others. Must direct the behavior of others toward the achievement of common goals by his/her charisma, his insights, or the assertion of his/her will.

Administration Dimensions:

Must be forward thinking, anticipate situations and problems and be prepared in advance to cope with them. Must have a commitment to excellence. Must be determined that the task will be done well, achieving high standards. Must have a certificate attesting to graduation from high school or equivalent. Some college is preferred. Three (3) years experience dispatching police and/or fire and/or EMS units. Shall meet the physical requirements for a Telecommunicator. Must exhibit the emotional maturity and strength necessary to assume direction and control of a group of employees. Must be able to type 30 wpm with an accuracy rate of 90%. Must be able to work all shifts of a 24-hour per day operation and be available for emergency call-ins. Must possess a valid Driver's License.

DIFFICULTY OF WORK

Guidelines are generally accepted but the Supervisor must use judgment in selecting the most pertinent guidelines and interpreting precedents to adapt to specific situations. The nature of emergency response involves many variables and considerations with conflicting aspects which may

RESPONSIBILITY

Reports to Director. Incumbent is provided with purpose and desired results of operations. Unusual problems or deviations from practice must be referred to the Director. Work is reviewed for adherence to policies and soundness of judgment. Work requires non-routine decisions and recommendations based on operational guidelines, policies and practices.

PERSONAL WORK RELATIONSHIPS

Works under the direct supervision of the Director of Communications. Immediately supervises the operations of on-duty Telecommunicators including disciplinary measures. Works with public, public safety officers, subordinates and Director to render service, carry out policies and maintain coordination.

PHYSICAL EFFORT AND WORKING ENVIRONMENT

Work is usually performed in office environment. Emergency situations may place unusual demands on work load and working conditions.

Position :

1701008

Code :

1233-1

Type :

INTERNAL & EXTERNAL

Location :

CENTRAL DISPATCH

Posting Start :

06/01/2026

Posting End :

12/31/9999