911 Telecommunicator/Dispatcher

Overview Join our dedicated team as a 911 Telecommunicator / Dispatcher, where your quick thinking and compassionate communication skills will be vital in providing life-saving assistance. In this dynamic role, you will serve as the critical link between emergency callers and first responders, ensuring rapid, accurate, and professional response to a wide range of urgent situations. Your energetic approach and attention to detail will help create a safer community while offering meaningful support to those in need. This position offers an engaging environment where every call counts, and your efforts directly impact public safety. Responsibilities Answer multi-line phone systems promptly and professionally, demonstrating excellent phone etiquette and communication skills. Assess emergency calls quickly through phone triage techniques, gathering essential information to determine the appropriate response. Dispatch law enforcement, fire, medical personnel, or other emergency services efficiently using GIS (Geographic Information Systems) tools for precise location tracking. Enter data accurately into dispatch systems, including detailed incident reports, logs, and transcription of call details. Manage conflict or high-stress situations with negotiation skills and conflict management techniques to de-escalate callers when necessary. Maintain security protocols during all operations to ensure safety for staff and the public while handling sensitive information responsibly. Skills Strong analysis skills to evaluate situations quickly and determine appropriate actions. Proficiency in dispatching procedures combined with excellent typing speed for efficient data entry. Familiarity with GIS technology and multi-line phone systems to coordinate responses effectively. Exceptional communication skills with the ability to listen actively and convey clear instructions under pressure. Experience with transcription, negotiation, conflict management, and phone triage enhances overall performance in this vital role. Experience in public safety is preferred but not required. Additional Information Applicants need to have ability to work any shifts including nights and weekends. Applicants must have a High School Diploma/GED. Applicants must be able to pass a background check. An application can be obtained at the Dispatch Office 305 Mill Street, Mt. Vernon, IN Monday - Friday from 8:00am - 4:00pm. Applications and/or resumes will be accepted until 8am on Monday June 8th.

Job Type:

Full-time Pay:

$48,800.00 per year

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person