911 Emergency Telecommunications Dispatcher

911 Emergency Telecommunications Dispatcher Town of Brookline - 3.7 Brookline, MA Job Details Full-time $25.59 - $29.94 an hour 1 day ago Benefits Health insurance Qualifications Computer operation Phone communication High school diploma or GED Dispatching Video surveillance Telecommunication Communication skills Technical Proficiency Entry level Under 1 year Customer complaint resolution Full Job Description Join Our Team as a 911 Dispatcher at Brookline's Public Safety Communications Center! Are you ready to make a difference in your community? The Brookline Public Safety Communications Center is seeking dedicated and passionate individuals to join our team as full-time Emergency Telecommunications Dispatchers . As a 911 dispatcher , you will play a crucial role in ensuring the safety and well-being of our community by coordinating emergency responses and providing vital support to public safety personnel. Why Join Us?

Competitive Salary:

Earn between $25.59 - $29.94 per hour, plus excellent health and retirement benefits (pension), vacation time, and personal days.

Dynamic Work Environment:

Be part of a team that handles multiple incidents simultaneously in a fast-paced environment.

Community Impact:

Make a real difference by coordinating police, fire, and ambulance activities during emergencies.

Key Responsibilities:

Emergency Response Coordination:

Transmit requests for service to the appropriate location and deploy public safety personnel and equipment.

Communication:

Announce call letters, respond to complaints calmly, and keep dispatched personnel informed of all relevant facts.

Technical Proficiency:

Operate various public safety communications equipment, including radios, telephone systems, computer systems, and more.

Knowledge:

Acquire a thorough understanding of the community's layout to maximize dispatch accuracy and speed.

Monitoring:

Utilize CAD systems, monitor fire and police digitizer systems, CCTV, and

NCIC/CJIS

computer systems.

Support:

Assist other personnel in operations duties and perform any other tasks assigned by the Chief of Police or Commanding Officer.

Qualifications:

Education:

High School Diploma or GED.

Skills:

Ability to handle multiple incidents simultaneously in a stressful environment. Superior keyboard, computer, and communication skills.

Experience:

Preferred but not required.

Availability:

Must be available to work all shifts, including nights, weekends, holidays, and mandatory overtime.

Background Check:

Candidates must undergo a thorough background investigation, including employment, financial, and criminal checks. How to

Apply:

If you're ready to play a crucial safety role, we want to hear from you! Please submit your resume and cover letter.

Application Deadline:

May 13, 2026 Candidates for the Emergency Telecommunications Dispatcher position must successfully pass a computer-based pre-employment assessment in order to be considered for employment.