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Lia Toyota Northampton - Assistant Service Manager/Dispatcher

Job

Lia Auto Group

Northampton, MA (In Person)

$107,500 Salary, Full-Time

Posted 3 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 6/29/2026

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Job Description

Lia Toyota Northampton is seeking an experienced and motivated ng Fixed Operations teams as Assistant Service Manager/Dispatcher to assist in leading the daily operations and workflow of our busy service department. This role is ideal for former technicians, service advisors and any automotive professional looking to grow into leadership.
COMPENSATION RANGE
$85K-$130K
SIGN ON BONUS
N/A
REQUIREMENTS
Automotive dealership experience preferred Strong communication and organizational skills Ability to multitask in a fast-paced environment Understanding of dealership service operations Leadership mentality with a team-first attitude Computer proficiency Valid driver's license with clean driving record
KEY RESPONSIBILITIES
Oversee daily shop and service lane workflow Dispatch repair orders efficiently to maximize technician productivity Communicate repair status and recommendations between advisors and technicians Help ensure a smooth, professional customer experience Monitor shop capacity, and technician efficiency Assist with internal repair orders and operational support Work closely with service management to improve production and workflow Ay other duties assigned but management
BENEFITS
Medical, Dental and Vision 401K Plan with Employer Match Paid Time Off Paid Weekly An employer funded Life Insurance Plan Discounts on services and parts Employee vehicle purchase plans Company provided uniforms
ABOUT US
The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. The group consists of 21 dealerships throughout New York, Connecticut, and Massachusetts, offering a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Lia also provides rental and full-body repair services at the Lia Collision Center in Colonie, NY. The Lia Group Companies has since grown to include Vent Fitness, Lia Insurance Agency, BurgerFi, and various commercial properties including Hamilton Square shopping center in Guilderland, NY. Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years. With a long history of success and continuous expansion, the Lia Auto Group provides ample opportunity for development and growth to current and future employees. We offer competitive wages, generous benefits, and a rewarding, safety-conscious work environment. We seek those who can help us take our growth and service to the next level.
COMMUNITY
We are heavily involved in supporting the communities we live in and work in and look for people to join us in volunteerism and fundraising efforts for many local charities and non-profit organizations.