Service Dispatcher - HVAC/R

Service Dispatcher - HVAC/R Everforth CyberCoders - 3.9 East Weymouth, MA Job Details Full-time 1 day ago Benefits Continuing education credits Health savings account Health insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Qualifications Customer communication High school diploma or GED Full Job Description Service Dispatcher - HVAC/R Service Dispatcher - HVAC/R Position Overview We are seeking a detail-oriented Service Dispatcher to coordinate HVAC/R field service operations. The Service Dispatcher will manage incoming service requests, assign and route technicians, maintain clear communication with customers and field staff, and ensure timely, efficient completion of service calls. This role supports operational excellence, improves first-time fix rates, and enhances customer satisfaction. Key Responsibilities Answer and triage incoming service calls and online requests, capturing accurate job details and customer expectations Schedule and dispatch HVAC/R technicians based on skillset, location, and priority, using dispatching software and GPS tools Monitor technician status and job progress in real time to update customers and adjust schedules as needed Coordinate emergency and after-hours service requests, escalating urgent issues to management when required Prepare, assign, and close work orders in the companys service management system; ensure accurate documentation of labor, parts, and job notes Communicate clearly with customers about arrival windows, delays, and job outcomes to maintain high levels of customer service Optimize routing and technician assignments to reduce travel time and improve productivity Collaborate with parts, billing, and service management teams to ensure technicians have necessary materials and paperwork Qualifications High school diploma or equivalent; associate degree or technical training preferred 2+ years of dispatching, scheduling, or coordination experience in the HVAC/R or related field strongly preferred Working knowledge of HVAC and HVAC/R systems, common service procedures, and parts terminology Proficient with dispatching software, GPS/tracking tools, and basic office software (MS Office or equivalent) EPA Section 608 certification is a plus; bilingual candidates are a plus Benefits Medical Dental Vision 401k with 4% match PTO Company vehicle or car allowance Health savings account Personal development Continuing education credit Work with a happy crew! For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 06/04/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter . Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at to make arrangements.