Central Station Operator

Cape Cod Alarm Company has an open position for Central Station Operator (Full-Time): Schedule Flex shift: typically Monday through Friday 9am-5pm, but will fill gaps in the schedule as needed. Central station operates 24/7; availability on weekends, holidays, and during inclement weather is a requirement.

Essential duties may include:

Answering incoming phone calls, directing them to the proper channels; Responding to alarm events, engaging with subscribers and emergency services as needed; Troubleshooting over the phone, providing assistance and guidance to callers Ideal candidates: Possess strong customer service skills, including problem solving; Are able to perform basic data entry and type at a functional level; Are computer literate (Microsoft Windows, Microsoft Office skills a plus); Can speak fluent English; be able to speak loudly and coherently for the entire shift; Are comfortable working in a group office, as part of a team of operators; Must be reliable, punctual and able to work in-office for all scheduled shifts; Must have reliable transportation to and from our offices; Are able to multitask and keep highly organized in a fast paced and sometimes stressful environment All applicants considered will be given a background screening, must be able to pass a CORI check and obtain a Massachusetts Department of Public Safety Security Certificate of Clearance.

Benefits include:

medical insurance, dental insurance, vacation time & retirement plan after a probationary period. Experience in a central station operator or related position is preferred, but training is available for the right candidate.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Experience:

Dispatching:

1 year (Preferred)

Customer Service:

1 year (Preferred)

Work Location:

In person