Service Dispatcher

AVAILABLE POSITION

Service Department, Assistant Dispatcher - Portland (Full Time) Mechanical Services, Inc. is currently seeking a highly organized, professional, courteous, and motivated person to fill the position of Service Department, Assistant Dispatcher based in our Portland office. This position is responsible for assisting the Dispatcher reviewing all requests for service, prioritizing them, scheduling them with the customer, assigning the appropriate Service Technician(s), ensuring that required materials are available for the work to be performed, coordinating with Sales and Engineering personnel in prioritizing and scheduling work, etc. This role is essential to the operations of the Service Department operating from the Portland office, helping to ensure professional and efficient delivery of our services. This full-time position reports directly to the Portland Area Manager/General Manager and Portland Service Manager. Regular business hours are Monday - Friday, 7:00 AM to 4:30 PM with some overtime hours as needed.

Responsibilities :

• Answer the phones and follow established protocol for handling the calls.
• Creating call slips in our service management software when caller requests service.
• Dispatching electronic call slips to service technicians with assistance from Dispatcher prioritizing work.
• Reviewing service software for open, unfinished service calls to ensure timely completion of all service requests.
• Speaks directly with customers when they call to request service.
• Provide feedback to customer on when we might be able to respond to request.
• Create "Call Slips' in scheduling software.
• Schedule and assign technician(s).
• Transmit "Call Slip" to technician's mobile device with service instructions and any special considerations.
• Coordinate with Purchasing to make sure required materials are available.
• Review "Call Slips" returned from the field technician and either re-assign or re-schedule incomplete calls, or forward to Accounts Receivable for invoicing.
• Other tasks and duties as assigned.

Requirements:

Professional and courteous communication with customers, external and internal. Previous customer service experience. Strong planning and organizational skills. Ability to coordinate office work and answering calls. Ability to work in a busy office environment every day. Strong computer skills, proficient in Microsoft Outlook, Word, and Excel and capable of quickly learning our service management system. Prompt and reliable attendance. Knowledge of HVAC service industry and service dispatching is required. Successful candidate must have a valid Maine driving license, pass a criminal background check and a pre-employment medical evaluation. Typical office attire is required. No jeans or sneakers. Mechanical Services, Inc. is an Equal Opportunity and Affirmative Action Employer. A competitive benefit package is included.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Commercial HAVC:

5 years (Required)

Service Dispatching:

5 years (Required)

Work Location:

In person