Dispatch Operator Battle Creek, MI

- POSITION

OVERVIEW

Monitor Federal Protective Services and contract guard radio traffic, receive emergency and non-emergency phone calls, and monitor security alarm systems in Federal Buildings for all US states and territories. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems.

PAY TRANSPARENCY/COMPENSATIONHourly Rate $22.29Health and Welfare $4.93/hr

RESPONSIBILITIES

Monitor FPS and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:

Communicating audio messages via radio and telephoneCoordinating law enforcement and public safety personnel activitiesTransferring public safety informationAnswering questions and updating client recordsThink and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.

Log all calls in database including required details of each callKeep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkersMay be required to lift and carry items weighing up to 5 lbs. such as paperwork and office supplies. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday. This is sedentary work that requires the use of phone systems, computers and radio communication, will be exposed to long of periods of sitting at assigned workstation and exposure to computer light. Will be required walk up two (2) flights of stairs to reach assigned working area and back down as needed.

Operate multi-channel radio and telephone dispatch equipmentAccess Federal, State, and local databases and maintain compliance regulations and proceduresAssist with quality review of events created by fellow dispatchersMonitor alarms received and keep records based on unique accountsProficiently perform administrative tasks on desktop computer and notify management of any technological issuesMonitor in-house closed-circuit television (CCTV) camerasPerform dispatching duties for other locations in the event of a failureAssist in the training of dispatcher traineesRoutinely test alarms, communication systems, and other devices

QUALIFICATIONS

US Citizenship RequiredCandidates will be required to undergo a background checkHigh School diploma or GEDAbility to work under stress and to respond to emergency communicationsExcellent phone skillsBe able to handle filing and other administrative duties.

Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations and systemsComputer Skills -- Utilizes a personal computer with word processing, spreadsheet and related software with reasonable speed and accuracyWork is typically based in a busy office environment and subject to frequent interruptions. This is a 24/7 operation, requiring variable shifts, including weekends and holidays.

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace. - In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.comEEOC StatementConstellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.