Administrative Assistant / Dispatcher

Administrative Assistant / Dispatcher Zeeland, MI $40,000 – $60,000 Full-Time | Monday–Friday A well-established contractor is seeking an organized and proactive Administrative Assistant / Dispatcher. This office has a close-knit, team-oriented environment, offering a "family feel" culture with a business casual dress code (jeans may be acceptable). This is a great opportunity for someone who enjoys coordinating schedules, keeping operations running smoothly, and working closely with field technicians.

Key Responsibilities:

Coordinate and schedule service appointments based on customer needs and technician availability Dispatch technicians to job sites and adjust schedules as needed to keep work progressing efficiently Communicate with technicians via phone, text, and scheduling systems throughout the day Create and manage purchase orders (POs) for job-related materials, rentals, and equipment Track orders, ensure timely delivery, and monitor associated costs Generate and maintain work orders, including time and materials tracking Audit work orders to ensure accurate labor hours and materials are recorded Utilize ERP system to manage scheduling, POs, and job tracking

Qualifications:

Required:

1–2+ years of administrative experience supporting a team or multiple departments Experience working within an ERP system Strong organizational and time management skills Proficiency in Microsoft Office 365, especially Excel Ability to multitask and communicate effectively in a fast-paced environment

Preferred:

Previous experience in dispatching or service coordination Background in HVAC, mechanical, or service-based industries Associate degree or relevant coursework Administrative Assistant / Dispatcher Administrative Assistant / Dispatcher Administrative Assistant / Dispatcher Administrative Assistant / Dispatcher Administrative Assistant / Dispatcher Administrative Assistant / Dispatcher Administrative Assistant / Dispatcher EB-2060692638