Job Description
Employment Type:
Full time Shift:
12 Hour Day Shift Description:
Position Summary:
The Security Dispatcher manages incoming security requests, coordinating triage, documentation, and distribution. They handle communication services, dispatch calls, and maintain radio contact with security officers and mobile units. Assigned to the Security Command/Dispatch Center, they monitor and respond to alarms, parking gate assists, radio traffic, and CCTV cameras. Additionally, they assist with lost and found and access control issues. Hours | Schedule:
Full-time, days Onsite What the Security Dispatcher will do: Operates a computer aided dispatch (CAD) system and monitors progress of calls and dispatch units. Logs relative call data and adds notes and dispositions. Interviews callers to obtain preliminary report of incident and gains sufficient information to properly respond and dispatch appropriate assistance. Provides assistance to security units in the field by providing resources as necessary; facilitates interdepartmental communication between security officers and other hospital departments. Simultaneously performs various tasks while in reception of multiple audio/visual sources (channels, talk groups, monitors) and ensuring tasks are completed at a proficient level of expertise. Monitor, dispatch, notify and document all alarms monitored in the Security Command/Dispatch Center. Monitor campus CCTV at both the main hospital and ambulatory sites. Remains current with events happening within the organization. Maintains a working knowledge of institutional and departmental policies and procedures. Assesses and articulates incidents or events that require a security response/report. Interacts with law enforcement representatives of local, county, state, and federal levels. Assist with processes related to lost and found property. Assist with access control issues for colleagues. What the Security Dispatcher will need: High school diploma or GED. Six months in a customer service-related role with strong communication and computer skills. Familiarity with standard desktop and windows-based computer system. Ability to use software required to perform essential functions such as computer aided dispatch. No criminal record. Preferred:
Associate's or Bachelor's Degree in Criminal Justice, Security Management, Communications, Computer Science or related field. Preferred:
Dispatcher Certification Preferred:
One year of experience in a dispatch, call center or security-related environment; Telecommunications experience; experience with 2-way radio systems and use of a computer aided dispatch system; military experience. Experience in environment of comparable size and complexity. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we're 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.
