CSR/Dispatch

CSR/Dispatch

ROYAL OAK HEATING, COOLING & ELECTRICAL

Troy, MI Job Details Full-time $18 - $35 an hour 14 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) matching Qualifications Phone communication Dispatching Task prioritization CRM system proficiency Appointment scheduling Communication skills Entry level Customer complaint resolution Client interaction via phone calls

Full Job Description Benefits:

401(k) 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development

About Us:

Royal Oak Heating, Cooling, Electrical, and Plumbing is a trusted provider of [heating, cooling, electrical, plumbing, etc.]. We pride ourselves on delivering top-notch service and creating a great experience for our customers from the first call to job completion.

Position Overview:

We're looking for a highly organized and customer-focused CSR / Dispatcher to be the central hub of our daily operations. This role is responsible for handling incoming calls, scheduling service appointments, and coordinating technicians to ensure efficient and timely service.

Key Responsibilities:

Answer inbound calls and assist customers with scheduling, questions, and service requests Dispatch technicians based on availability, location, and job priority Maintain and update schedules in real-time Communicate clearly with technicians and customers throughout the day Handle customer concerns with professionalism and empathy Enter and manage job details accurately in the system Follow up on appointments and ensure customer satisfaction

Qualifications:

Previous customer service or dispatch experience preferred (HVAC/plumbing industry a plus) Strong communication and multitasking skills Ability to stay organized in a fast-paced environment Comfortable using scheduling/CRM software Positive attitude and problem-solving mindset

What We Offer:

Competitive pay Benefits package (health, dental, 401K match, Paid time off and holidays Ongoing training and growth opportunities Supportive, team-oriented work environment Why Join Us? At Royal Oak Heating, Cooling, Electrical, and Plumbing, you're not just answering phones, you're helping keep homes comfortable and customers happy. Your role is critical to our success, and we value the impact you make every day.