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HVAC Service Dispatcher
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Marsh Heating & Air Conditioning
Brooklyn Park, MN (In Person)
$49,920 Salary, Full-Time
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Job Description
HVAC Service Dispatcher Marsh Heating & Air Conditioning Brooklyn Park, MN Job Details Full-time $20 - $28 an hour 13 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Clear language communication Organizational skills Dispatch software communication Adaptability Computer-aided dispatch (CAD) software
Full Job Description Who We Are:
Marsh Heating & Air Conditioning is a family-owned business established in 1974. We built our business on providing high quality service and installation to customers at a fair price. We are located in the northwest metro but service the entire Twin Cities metro area.Why You Should Work Here:
As a family-owned business, we consider all employees "family". You will never be considered "just a number". You are a person and you have a name. We always have extremely skilled mentors available to answer questions. Marsh Heating values honesty and this applies not only to our customers, but to our employees as well.Job Description:
We are currently seeking a full time HVAC service dispatcher who is highly organized with excellent communication skills to join our team. The ideal candidate will be responsible for coordinating and managing field service technicians to ensure timely and efficient service to our clients. This position plays a critical role in maintaining the operational effectiveness of our service delivery, acting as a crucial link between our clients and service teams.Key Responsibilities:
- Efficiently schedule and dispatch field service technicians to various client locations based on priority and proximity.
- Monitor real-time job status and ensure timely updates and completion of service requests.
- Communicate with clients to provide updates, confirm appointments, and manage expectations regarding service timelines.
- Maintain detailed records of service requests, actions taken, and resolutions provided, documenting all interactions in the company system.
- Collaborate with service managers to address any issues or delays in service delivery.
- Continuously analyze routes and workloads to increase productivity and efficiency.
- Assist with troubleshooting client inquiries or complaints and escalate as necessary.
Requirements:
- Proven experience in a dispatch or customer service role is highly desirable.
- Excellent organizational and multitasking skills with the ability to adapt and manage competing priorities.
- Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- Ability to remain calm and composed in high-pressure situations.
- Proficiency with dispatch software systems and standard office applications.
Family-Friendly Benefits:
- Medical & Dental Insurance
- Life Insurance/Vision Insurance
- Health Savings Account
- 401(k) with Employer Match
- PTO and Holiday Pay
- Year-round employment