Onsite Dispatch Assistant

Dispatch Assistant (Daytime, Swing Shift, Overnight, Entry-Level)

Company:

FOS Monitoring Services Location:

On-site (in-person)

Job Type:

Full-time (40-48 hours/week)

Schedule:

TBD- Possible nights and or weekend work

Pay:

$20.00/hour (probationary 90 days) Performance-based increases available post-probation

Experience Level:

Entry-Level Encouraged Applicants:

Veterans, Former Law Enforcement About FOS Monitoring Services, LLC FOS (Facility Operations Services) is a leader in real-time security monitoring for commercial properties across the United States. We're a mission-driven company focused on proactive threat detection and rapid incident response. As our operations grow, we are seeking detail-oriented, team-first individuals to join our daytime, swing and overnight dispatch teams. Role Overview As a Dispatch Assistant , you will play a vital role in assisting the Incident Management Coordinators in real-time surveillance and crisis response. Working alongside a large, experienced team of remote Monitoring Analysts, you'll observe security feeds, assess threats, and coordinate rapid responses by dispatching field personnel or emergency services when criminal activity is detected. This is position within a high-stakes virtual control room environment. You will be expected to handle live incidents with clarity, calmness, and quick decision-making — all while maintaining detailed logs and communication streams. Key Responsibilities Assist IMCs with monitoring live video feeds from commercial property surveillance systems. Assess real-time criminal and suspicious activity with a strong attention to detail. Dispatch appropriate field personnel and emergency services when incidents arise. Coordinate with analysts and security teams to ensure accurate situational awareness. Maintain communication logs, incident reports, and status updates using internal systems. Follow protocols and escalate issues based on company and legal procedures. Provide back-up to ICM's. Qualifications High school diploma or equivalent (required). Comfortable working day, swing and overnight shifts to assist the Incident Management Coordinators. Strong decision-making and communication skills under pressure. Computer proficient; able to quickly learn new monitoring and dispatch platforms. Prior military, law enforcement, or security background is a plus. Google Workspace experience is a plus.

Training & Schedule Work Schedule Post Training:

TBD. Must have availability to work daytime, swing or overnights and weekends. What We Offer Competitive entry-level pay with structured reviews. Growth potential within a fast-scaling operations team. A mission-driven, high-performance environment. Opportunities for former service professionals to apply their experience in a meaningful way.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Saint Michael, MN 55376 (Required) Ability to

Relocate:

Saint Michael, MN 55376: Relocate before starting work (Required)

Work Location:

In person