Service Writer/Dispatcher | Evenings

Key Responsibilities Greet customers in person and over the phone in a professional manner Assist customers with parts, service requests, scheduling, and general inquiries Prepare work orders, invoices, and service documentation accurately Dispatch service technicians, drivers, or mobile units based on customer needs and job priority Coordinate communication between customers, technicians, and shop personnel Monitor job progress and provide updates to customers as needed Support counter sales by identifying customer needs and recommending appropriate products or services Handle cash, credit card transactions, and other payment processing as needed Maintain organized records of service calls, sales tickets, and dispatch activity Help keep the front office and counter area clean, organized, and professional Qualifications Previous customer service, dispatch, counter sales, or administrative experience preferred Strong communication and multitasking skills Basic computer skills and ability to learn shop management or point of sale systems Strong attention to detail and accuracy Ability to work well in a fast-paced environment Professional attitude and dependable work ethic Knowledge of tires, automotive service, or commercial service operations is a plus Physical Requirements Ability to sit, stand, and move throughout the workday Ability to occasionally lift up to 25 pounds Ability to work in an office and shop environment What We Offer Competitive pay Benefits package available Paid time off 401(k) with company match Opportunities for growth and advancement Team-oriented work environment Why Join Southern Tire Mart? #1 Commercial Tire Dealer in the U.S. since 2008 #1 Truck Retreader in North America since 2007 #1 North America Commercial Tire Dealer since 2012 Family-owned company with a culture of service excellence