Chauffeured Services Dispatcher (On Site)

Job Title:

Dispatcher Shift:

Monday-Friday Overview:

Love a fast pace, quick thinking, and being the person who keeps everything running smoothly? This is an exciting, fulfilling role where you're at the center of the action - helping clients book reservations, coordinating chauffeurs and vehicles, and handling real-time changes with confidence and care. You'll work with the who's who of Kansas City, so professionalism, attention to detail, and great communication are a must. If you thrive under pressure and enjoy delivering a truly premium experience, you'll feel right at home here.

What You'll Do:

Assist clients with scheduling reservations. Schedule and dispatch chauffeurs based on client needs and driver availability. Assign drivers and vehicles efficiently while factoring in traffic, timing, distance, and capacity. Monitor trips using GPS and communicate updates or changes as needed. Maintain accurate, real-time trip records, including routes, schedules, cancellations, and reschedules. Support driver and vehicle readiness by helping ensure cleanliness, maintenance, and safety compliance. Communicate clearly with clients and chauffeurs about delays, route changes, and special instructions. Troubleshoot issues quickly, including schedule conflicts, last-minute changes, and emergencies. Use local traffic and road knowledge to optimize routes and reduce delays. Deliver professional customer service. Collaborate with internal teams to keep operations running seamlessly.

What You Bring:

Dispatching/scheduling experience (transportation industry preferred). Comfort with dispatch software, GPS tracking, and Microsoft Office. Strong organization and multitasking skills in a high-pressure environment. Ability to work independently and confidence in making sound decisions. Quick problem-solving skills and calm judgment under pressure. Excellent communication and customer service skills. Knowledge of local routes and traffic regulations (preferred). Valid driver's license and a clean driving record. Flexibility to work weekends and holidays as needed.

Benefits:

Medical, Dental, Vision, 401(k), Weekly Pay