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Dispatcher / Receptionist - $4555K/year
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Service Plumbing of Charlotte, Inc.
Cornelius, NC (In Person)
$50,000 Salary, Full-Time
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Job Description
Job Overview We are seeking a reliable, career-minded professional Dispatcher-Receptionist to join our team! This role is the first point of contact for our customers and plays a key part in keeping our daily operations running smoothly. In addition to offering top pay based on experience, we provide a benefits package that's among the best in the industry. Our comprehensive benefits and team mentality encourage our employees and their families to build a life-long relationship with us! Recognized as a leading source of exemplary workmanship, Service Plumbing has been partnered with the highest quality contractors in the industry for almost 50 years. Responsibilities Greet visitors and handle customer inquiries, service requests, and follow-up calls Attentively answer incoming calls on a multi-line phone system and ask questions to gather accurate job information Schedule appointments and coordinate technician dispatch, prioritizing calls based on urgency and customer need Maintain and update accurate customer records and job information Communicate with technicians regarding schedules, routes, and job status Order parts for service calls Manage emails, messages, and general office communications Prepare invoices and assist with other administrative tasks as needed Qualifications Previous experience in dispatching, customer service, reception, or office administration required Strong phone etiquette and communication skills, both written and verbal Excellent organizational and multitasking abilities Proficiency with computers, Quickbooks, iPhones/iPads, scheduling software, GPS technology and Microsoft Office Ability to remain calm and professional during busy periods Dependable, detail-oriented, and team-focused Experience in the plumbing, HVAC, or home services industry is a plus What We Offer Industry best compensation based on experience and qualifications ($45,000-$55,000/yr.) Top tier, company-sponsored health, dental, vision & life insurance (after 90 days) IRA retirement plan with employer contribution (after 90 days) AFLAC available for accident, cancer, disability, etc. Paid holidays and vacation (after 90 days) Accruing time off based on hours worked (after 90 days) Ongoing training and development Supportive and happy team environment! Schedule Full-Time, Monday through Friday Apply Today! If you enjoy helping customers and being part of a hardworking team, we'd love to hear from you. Submit your resume and join a company that values professionalism, teamwork, and outstanding service!