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Job Description
Senior Dispatcher Blanton's Air, Plumbing & Electric
LLC - 2.5
Raleigh, NC Job Details Full-time Up to $20 an hour 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Life insurance Qualifications Coaching Team development Leading team collaboration initiatives Team motivation (leadership skill) Team building
Full Job Description Now Hiring:
Senior Dispatcher - Join Our Winning Team!
Location:
Raleigh, NC Training Location:
Fayetteville Office (4514 Bragg Blvd, Fayetteville, NC) Position Overview At Blanton's Air, Plumbing & Electric, dispatch is more than moving calls on a board, it's about driving momentum, maximizing technician success, creating WOW customer experiences, and helping the company win every day. We are seeking a highly organized, proactive, and performance-driven Senior Dispatcher to join our growing team. This role serves as a critical link between our field technicians and office operations, ensuring the right technician is assigned to the right call at the right time. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, communicates effectively under pressure, and takes ownership of operational results. You will play a direct role in supporting revenue growth, technician productivity, customer satisfaction, and overall operational efficiency. If you enjoy real-time decision-making, team coordination, and creating exceptional customer experiences, we want to hear from you. What We Offer Competitive Pay - Up to $20/hour Opportunity to earn up to an additional $45,000 annually through performance incentives Benefits for Full-Time Employees Competitive Compensation Package Medical & Life Insurance (including family coverage options) Company-Paid Dental & Vision Coverage for Employees and Their Families Additional Voluntary Benefits Available 401(k) Retirement Plan Immediate PTO Accrual - 3 Weeks Annually Immediate Holiday Eligibility Career Advancement and Leadership Development Opportunities Our Core Values Can Do Always Growing Be Kind ️ Always Do the Right Thing Deliver WOW Why Blanton's? Culture & Stability Family-owned and operated since 1951, with more than 75 years of service excellence. Growth & Development We invest heavily in leadership development, coaching, Nexstar training, and career growth opportunities. Winning Environment Join a fast-paced, team-oriented culture built around accountability, development, and results. Community Impact Proud supporters of local and national causes, with a special focus on veterans. Reputation Thousands of 5-star reviews across HVAC, Plumbing, and Electrical services throughout North Carolina. Key Responsibilities Manage a live dispatch board with urgency, accuracy, and efficiency Prioritize and route calls based on technician skillset, geography, customer needs, and business priorities Ensure proper technician-to-call assignments across all trades Conduct same-day reviews of $0 calls and identify coaching opportunities Facilitate daily dispatch huddles that promote accountability and engagement Support operational KPIs through accurate reporting and board management Foster a positive, high-energy environment for field and office teams Success in This Role Looks Like High first-call completion rates Reduced drive times and dispatch variance Strong technician utilization and productivity Increased Hot Hands opportunities Consistent completion of $0 call reviews Strong customer satisfaction and online review performance Reduced escalations and smoother daily operations A focused, engaged, and productive trade team What We're Looking For Required Qualifications Proven dispatching, scheduling, logistics, coordination, or operations experience in a fast-paced environment Strong organizational and multitasking skills Excellent communication and problem-solving abilities Natural leadership skills with the ability to coach, direct, and build trust with technicians Strong sense of accountability and ownership Preferred Qualifications Experience with ServiceTitan or similar field service management software Experience in HVAC, Plumbing, Electrical, or Home Services industries Familiarity with Nexstar or similar service systems Strong coaching, conflict resolution, and team development skills Ability to thrive in a goal-oriented, high-accountability environment Apply Today If you're ready to take ownership, lead from the front, and help drive operational excellence at one of North Carolina's fastest-growing home service companies, we encourage you to apply today. Please submit your resume along with a brief statement outlining your interest in the position.
