HVAC Dispatcher

HVAC Dispatcher Job Type:

Full-Time Position:

HVAC Dispatcher Department:

Service Operations Position Overview We are seeking a dependable, organized, and customer-focused HVAC Dispatcher to join our team. This position plays a vital role in keeping our service department running efficiently by coordinating technicians, communicating with customers, managing service agreements, and providing administrative support to ensure exceptional service. The ideal candidate is a strong communicator who can multitask in a fast-paced environment, prioritize changing schedules, and provide excellent support to both customers and field technicians. Responsibilities Answer incoming phone calls and provide professional, friendly customer service Schedule and dispatch HVAC service calls and maintenance appointments Communicate with customers regarding appointments, service updates, and follow-ups Place outbound calls to customers, technicians, and vendors as needed Coordinate technician schedules and ensure efficient routing of service calls Manage and maintain HVAC service contracts and maintenance agreements Track contract obligations, renewals, and customer service needs Assist with customer inquiries, service concerns, and general problem resolution Maintain accurate customer records and service documentation Assist with invoicing, paperwork, and administrative tasks related to service operations Communicate effectively with technicians, management, and office staff Support daily office operations and assist with any additional duties required to help the team succeed Qualifications Previous HVAC dispatch, customer service, or administrative experience preferred Excellent communication and organizational skills Ability to multitask and prioritize in a busy environment Strong attention to detail and problem-solving skills Professional phone etiquette and customer service skills Ability to work independently while being a supportive team member Proficiency with computers and willingness to learn scheduling/service software What We're Looking For We are looking for someone who is reliable, proactive, and takes pride in being the connection between our customers and service team. The right person will help ensure every customer receives timely, professional, and efficient service. Must be able to work the hours of 7:30 am-4:30 pm M-F.

Pay:

$24.00 - $27.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person