Service/Helpdesk Dispatcher

Company DescriptionCMI is now a part of the Dexterra Group! CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena. Please visit www.cmimgmt.com to learn more about our company!

Job DescriptionThe Service/Helpdesk Dispatcher (Work Control Service Desk Dispatcher) will provide excellent customer service while providing service desk dispatch administrative support services for CMI's client in Artesia, NM.Key Job FunctionsRespond to service desk requests and collect all pertinent information, including: description of the problem, location, date and time of call, priority of the call and any other information necessary to generate a work order into internal systemsAssign a work order number to each service request and contact a technician to perform needed workComplete expense vouchers, run work order reports as requested, and provide general support such as spreadsheet managementAdopt and incorporate quality control measures into the workOther administrative duties related to Helpdesk and Dispatching as assigned QualificationsShall have service desk experience in complex commercial and institutional facilities involving facility operations and maintenance (O&M) and janitorial servicesMust have experience using computers and software programsAble to demonstrate excellent organizational skills, multitasking capability, strong computer skills, and exceptional verbal communication skillsMust be a US citizen or permanent resident alienMust pass background check and be able to pass security clearanceMust be highly proficient in both Microsoft Word and ExcelMust have the capacity to prepare written documents, consolidate data, and prepare administrative reports and correspondenceMust demonstrate ability to function independently as well as a productive member of a teamAdditional Information

COMPETENCIES FOR SUCCESS

TeamworkResults orientation/operational excellenceHolding self and other accountableOperational business thinkingAll your information will be kept confidential according to EEO guidelines.

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.