Dispatch Officer

Description Description

JOB PURPOSE

Provide a safe and secure environment for guests and team members as well as safeguarding assets of the Casinos and Hilton Hotel by acting as a communication point for emergency and non-emergency calls in designated areas within Pueblo of Pojoaque properties.

ESSENTIAL FUNCTIONS

Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information Acts as an Ambassador for the organization Provides excellent Guest Services by resolving issues, walking guests/team members to their desired destinations, providing needed information in a kind and courteous manner and providing assistance with finding cars and other lost items and/or other needed guest services Operates Security communication equipment and maintains daily shift and radio logs Prepares incident/accident reports as required Receives, secures and processes lost and found property Responds to calls for assistance, hazardous material incidents, and natural disasters Follows and enforces set procedures for bomb threats, fires, evacuations and armed robberies Liaison between Security and other Law Enforcement Agencies Other duties as assigned

REQUIRED QUALIFICATIONS

(KNOWLEDGE, SKILLS, AND

ABILITIES

): Ability to communicate effectively, both orally and in writing, and prepare incident reports. Ability to analyze situations and take quick, effective, and reasonable courses of action with regard to surrounding hazards and circumstances Ability to handle a variety of customer requests and personalities Excellent interpersonal communication skills Fast typing with experience in data entry Knowledge of procedures and guideline for emergency situations Outstanding organizational and multitasking abilities Excellent customer service skills

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE

High School diploma or GED Must be at least 18 years old Demonstrated stable work history Must have a valid driver's license with no DWI's in the last five years, and no more than two major offenses Prior experience in casino industry, security, law enforcement, and/or military preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Primarily Dispatch setting; On 24-hour emergency call; Shift work; Required to work weekends, holidays, and overtime Walking, 10%; Sitting, 80% May be subject to cigarette smoke, and noise May be exposed to pain, suffering, and mental anguish under emergency conditions

DISCLAIMER STATEMENT

This job description lists the major duties and responsibilities required of the employee. An employee may be assigned to perform tasks other than those listed to meet business