CSR/Dispatch - Plumbing/HVAC Company

Welcome to Johnny On The Spot Plumbing - Heating - Air! Are you on the lookout for more than just a job? Do you thrive in an environment where dedication is met with recognition and hard work is truly valued? Look no further—your career journey begins here at Johnny On The Spot!

Key Responsibilities:

Deliver an

Exceptional Customer Service Experience:

Create 'Wow!' moments for customers through outstanding service.

Manage Inbound and Outbound Calls:

Handle a variety of customer inquiries, while also proactively reaching out to customers during downtime.

Renew Maintenance Agreements:

Assist with renewals to ensure long-lasting customer relationships.

Proactive Customer Outreach:

Contribute to our outreach efforts through postcard mailers and other initiatives.

Task Logging:

Maintain accurate records of tasks and interactions for future reference.

Dispatch Board Understanding:

Familiarize yourself with the dispatch board to optimize scheduling.

Identifying Opportunities:

Recommend additional services to customers, enhancing their experience.

Minimum Qualifications:

2 years of

Customer Service or Dispatch Experience:

Display a proven track record of delivering high-level customer service.

ServiceTitan Experience:

Familiarity and experience with this specific software program is essential to success in this position.

Strong Computer Proficiency:

Comfortably navigate computer systems and software.

Exceptional Communication Skills:

Excel in both verbal and written communication.

Phone Enthusiast:

Enjoy engaging with customers over the phone and providing assistance.

People-Centric Attitude:

Possess a friendly, outgoing, and approachable demeanor.

High School Diploma or Equivalent:

A solid educational foundation to build upon.

Pass Background Check and Drug Screen:

Maintain a clean record to ensure a trustworthy team. Ready to Take the Next Step in Your Career? Apply Today!

Job Type:

Full-time Pay:

$18.00 - $40.00 per hour

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person