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Dispatcher
Job
AppleOne
Albany, NY (In Person)
$42,640 Salary, Full-Time
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Job Description
Job Summary We are seeking a reliable and customer-focused Dispatcher for a contract/temporary opportunity in Albany, NY. This onsite role is ideal for someone who thrives in a fast-paced customer support environment and enjoys helping people during urgent roadside situations. The Dispatcher will coordinate fleet vehicles and contracted service providers to ensure members receive timely emergency road service. This position offers the opportunity to work with a supportive operations team, develop dispatching and customer service skills, and contribute to a service-driven environment where communication, teamwork, and sound judgment are valued. Key Responsibilities
- Receive incoming emergency road service calls and dispatch tow trucks or service providers to appropriate locations.
- Prioritize calls based on safety, weather, traffic, location, emergency status, and required response times.
- Monitor fleet driver activity, productivity, breaks, and performance using dispatch and tracking systems.
- Communicate with members, affiliate clubs, contractors, drivers, and internal teams to coordinate service approvals and updates.
- Monitor phone queues, follow service procedures, respond to requests, and assist with escalated member concerns.
- Support administrative tasks, training assistance, battery inventory scans, and investigation support for towing damage complaints. Compensation and Benefits
Compensation:
$20 to $21 per hour.Job Type:
Contract/Temporary.Location:
Onsite in Albany, NY 12209.