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Dispatcher
Job
Robert Half
Bohemia, NY (In Person)
Full-Time
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Job Description
We are seeking a highly organized and customer-focused HVAC Dispatcher to coordinate daily service operations, schedule technicians, and ensure timely response to customer service requests. This role is essential to maintaining efficient field operations, supporting technicians, and delivering excellent customer service. The ideal candidate has strong communication skills, dispatching or scheduling experience, and the ability to thrive in a fast-paced service environment.
Key ResponsibilitiesSchedule and dispatch HVAC technicians for service calls, maintenance appointments, and emergency requestsMonitor technician routes and adjust schedules as needed to maximize efficiency and response timesServe as the primary point of contact for customers regarding appointment confirmations, updates, and service inquiriesCommunicate with technicians throughout the day to provide job details, schedule changes, and customer informationPrioritize urgent service calls and coordinate same-day or emergency dispatchingEnter and maintain accurate customer, service, and job data in the dispatching or CRM systemVerify completed work orders and ensure all necessary documentation is recordedCoordinate with parts, service, and installation teams to support job completionFollow up with customers to confirm service satisfaction and resolve scheduling concernsSupport invoicing, service agreement tracking, and general administrative functions as needed
Key ResponsibilitiesSchedule and dispatch HVAC technicians for service calls, maintenance appointments, and emergency requestsMonitor technician routes and adjust schedules as needed to maximize efficiency and response timesServe as the primary point of contact for customers regarding appointment confirmations, updates, and service inquiriesCommunicate with technicians throughout the day to provide job details, schedule changes, and customer informationPrioritize urgent service calls and coordinate same-day or emergency dispatchingEnter and maintain accurate customer, service, and job data in the dispatching or CRM systemVerify completed work orders and ensure all necessary documentation is recordedCoordinate with parts, service, and installation teams to support job completionFollow up with customers to confirm service satisfaction and resolve scheduling concernsSupport invoicing, service agreement tracking, and general administrative functions as needed