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Locksmith Dispatcher
Job
ABBEY LOCKSMITHS, INC.
New York, NY (In Person)
$52,000 Salary, Full-Time
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Job Description
Core Responsibilities Answer calls from customers needing lockouts, rekeys, installations, or emergencies Gather job details (location, type of service, urgency, customer info) Dispatch technicians based on location, skill, and availability Track progress of jobs in real time and update customers on arrival times Prioritize emergencies (e.g., someone locked out of their car/home) Communicate clearly between customers and locksmiths to avoid errors Handle paperwork/admin like entering jobs into the system, invoicing, and scheduling follow-ups Skills Needed Strong multitasking & organizational ability Excellent customer service and phone skills Quick decision-making under pressure Familiarity with dispatch or scheduling software Basic understanding of locksmith services (helpful, but usually trained on the job)