Security Dispatcher

Security Dispatcher Quality Building Services - 3.6 New York, NY Job Details Full-time $60 - $75 an hour 13 hours ago Qualifications High school diploma or GED Full Job Description Security Dispatcher Quality Protection Services is seeking a reliable and detail-oriented Security Dispatcher to manage daily scheduling operations and support field personnel. This position requires strong communication skills, the ability to multitask, and a proactive approach to problem-solving.

Essential Functions:

Dispatcher ensures that there is timely and appropriately skilled coverage for Security staff who are absent due to call-outs, vacations or other reasons. Candidate must be able to work and effectively communicate with Security staff, field and operations management, HR and Recruiting teams in a high pressure, time-sensitive environment to ensure customer satisfaction by preventing staffing shortfalls at client locations. Answer and track calls and emails from Security staff who call to advise of anticipated lateness or absences. Ensure timely and appropriately skilled replacements for call-outs and other reported absences, such as vacations, in a cost-effective manner. Promptly communicate with operations and field management regarding expected absences, changes in schedules and coverage. Prepares and maintain temp/replacement schedules Coordinate with Operations to ensure sufficient absentee coverage is available at all times. Update and maintain temp/replacement list at all times Ensure all employee/staffing coverage lists, both routine and critical after-hours lists, are up to date at all times. Maintain database of specific skillsets for Security people to assist in the efficient deployment of personnel. Ensure that temp/replacement Security Officers have been successfully hired into Payroll and HR systems before ever sent to jobsites to commence working. Communicate with temp/replacement Security Officers regarding their schedule and assigned job location and ensure that they fully understand same Coordinate appropriate Security coverage make required notifications during emergencies, such as floods, fires, injuries and snow storms. Monitor and ensure that Security Officer/Fire Life Safety Director are clocking in and clocking out as scheduled. Other duties as assigned. The position requires the following, non-negotiable characteristics: Precision and accuracy in the performance of all duties. Direct, articulate and succinct communication style, both verbal and written. Mastery of organizational skills, including management of multiple tasks and deadlines. Analysis of issues with a methodical and efficient, yet thorough, approach. Self-motivation to be proactive in identifying problems and developing recommended solutions. Self-discipline to always conduct oneself with the utmost professionalism, integrity, reliability and accountability.

Experience/Education:

3+ years of experience with working in Operations Security License preferred Exceptional phone etiquette Exceptional Microsoft Excel, Microsoft Word, Outlook Skills Proficiency in Winteam is strongly desired High School Diploma required (some college preferred) Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized Ability to work in a multi-faceted and fast paced environment Ability to follow directions and be in line with change of directions at all times Ability to understand and maintain confidentiality Quality Building Services is a facilities maintenance company based in New York City. We service premier commercial assets in New York for individual and institutional owners. A certified Woman-Owned Business (WBE) celebrating 20+ years of continued business success and over 11 years as a WBE trusted partner, our success is based on our knowledgeable leaders and industry professionals who bring their experience and commitment to our fast-growing company and client bases. Our focus on safety, sustainability, efficiency and the preservation of client assets is always beyond expectations. In short, we are more than a cleaning company. We are solutions-driven industry experts, trusted professionals, and consultants.