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Job Description
Selected Applicants will receive an invitation to participate in our pre-employment testing process. Please periodically check your Indeed inbox and/or email for additional information. Failure to maintain communication will result in removal from the application process. Williams County is located in Northwest Ohio. Williams County Communications is the primary answering point of all 911 & Administrative Communications for Police, Fire, and Medical for a population of 37,000 people. 911 Telecommunicators/Dispatchers answer all 911 calls, which include emergency, and non-emergency calls for police, fire, and emergency medical services. They determine the appropriate call types and course of action based on the nature of the calls. Telecommunicators/Dispatcher then enter information into the computer and relay it to the appropriate agency (Ambulance, Fire, Law Enforcement). Dispatchers are also responsible for monitoring radio frequencies, set priorities among incoming events and dispatch police, fire, & medical to necessary locations using both radios and computers. They keep the accurate status of the exact location of equipment and personnel by maintaining radio contact. Telecommunicator Traits There are numerous traits that a Telecommunicator must possess in order to function well here at the 911 Center.
These traits include:
Ability to think quickly Ability to work under stressful conditions Clear speech Hearing accuracy Ability to listen carefully Visual acuity Ability to deal with the public and user agencies Ability to remember oral and written instructions Ability to follow instructions Ability to sit for long periods of time Ability to write clearly and spell correctly Typing skills or keyboard familiarity Ability to remain calm while dealing with frightened, hysterical or angry callers Essential Job Functions Essential job functions within a 911 dispatcher's job description will likely detail the daily duties associated with the position, which may include the following: Operate a multi-line telephone console system Translate information to the appropriate codes Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes Perform emergency medical dispatch and crisis intervention services Ask vital questions and provide pre-arrival instructions for emergency medical calls Monitor and operate a radio console and computer equipment Receive and respond to a variety of emergency and non-emergency services and complaints Ask questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies Dispatch and coordinate the responses of public safety agencies Identify appropriate number and type of equipment or apparatus to dispatch Enters and modifies information into local, state and national computer databases Monitor and respond to a variety of technical systems and alarms Required Knowledge (Training Provided) 911 dispatchers must generally have knowledge in:
Safety and Security:
Candidates must have knowledge of rules, regulations, and procedures, including safety procedures, such as CPR and first aid. Policies and procedures may refer to department policies and procedures related to emergency communications and disaster and special response plans.
Customer Service:
Candidates must have knowledge of providing excellent customer service.
Telecommunications:
Candidates must have knowledge of telecommunications systems, which may include transmission, broadcasting, and switching systems, and computerized databases, including teletype operations and procedures. Further, they must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies.
Geography:
Candidates must understand jurisdictional boundaries, as well as thoroughfares, landmarks, public buildings and waterways within the jurisdiction. Required Skills The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors The ability to use logic and reasoning to reach conclusions and approaches to problems The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters The ability to think quickly The ability to work under stressful situations The ability actively listen and communicate effectively through clear speech and hearing The ability to follow instructions The ability to write clearly and spell correctly The ability to establish priorities and pass on information as needed Work Schedule Dispatchers work 12hr shifts, 6am - 6pm or 6pm - 6am. Full time dispatchers will work 3-12 hour shifts per week. Part time dispatchers will work a minimum of 12 hours per week. Dispatchers bid on shifts based on seniority every 3 months. Dispatchers will be expected to work nights, weekends, holidays, and on a rotating schedule. Mandated overtime, though extremely rare, is assigned based on the union agreement which is a rotating schedule. Lateral Transfers Lateral Transfers with at least 3 years of recent experience as police, fire, or medical call-takers or dispatchers will be considered. Pay rate will be based on previous years of experience. Training Period Training pay starts at $19.00/hour but may be negotiated based on prior 911 dispatching experience. Training period may be up to 6 months. Dispatchers are part of the Ohio Patrolmen's Benevolent Association Union. Applicants must take pre-employment testing and successfully pass a BCI background check.
Pay:
From $19.10 per hour
Benefits:
Flexible schedule Life insurance On-the-job training Paid time off Retirement plan
Education:
High school or equivalent (Preferred)
Experience:
Typing:
1 year (Preferred) Customer service: 3 years (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to
