Service Dispatcher

Service Dispatcher Commercial Parts & Service (CPS) is looking for a Service Dispatcher to take ownership of customer service requests, coordinate technician schedules, and keep our service operation running efficiently. You'll work directly with technicians, customers, and branch leadership to ensure service calls are scheduled appropriately, communicated effectively, and completed successfully. This is not a call center role. You will be responsible for managing multiple priorities, making real-time decisions, and ensuring customers receive prompt, professional service. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering an exceptional customer experience, this is a high-impact opportunity.

What You'll Own:

Serve as the primary point of contact for incoming service requests by phone and email Prioritize service calls based on urgency, customer needs, and technician availability Coordinate daily schedules and communicate assignments to service technicians Gather accurate customer and equipment information to ensure technicians arrive prepared Monitor service progress and provide updates to customers as needed Maintain accurate service records and process completed work orders promptly Partner with technicians, customers, and branch leadership to resolve scheduling and service issues Support branch performance through effective scheduling and communication Identify opportunities to strengthen customer relationships and support business growth Help maintain an organized, professional, and efficient work environment

Required Qualifications:

2+ years of customer service, dispatching, scheduling, administrative support, or related experience Strong organizational and multitasking skills Excellent verbal and written communication skills Ability to remain calm and effective in a fast-paced environment Strong attention to detail and follow-through Proficiency with Microsoft Office 365, including

Outlook, Excel, and Teams Preferred Qualifications:

Dispatching experience in commercial food equipment, HVAC, plumbing, mechanical service, facilities maintenance, or a related industry Experience coordinating field service technicians Familiarity with service management, dispatching, or work order software Experience supporting customer accounts and service operations Traits That Succeed in

This Role:

Customer-focused

• committed to delivering an exceptional service experience Organized
• able to manage multiple priorities and shifting schedules Direct communicator
• clear, professional, and responsive Problem solver
• able to think quickly and make sound decisions Team player
• works effectively with technicians, customers, and office staff Self-motivated
• takes initiative and follows through on commitments

This Role Is NOT For You If:

You struggle to manage multiple priorities at once You become easily overwhelmed by changing schedules and customer demands You dislike frequent communication with customers and team members You prefer routine work with little day-to-day variation

Benefits Include:

Paid Time Off Health, Vision, and Dental Plans Company Paid Disability and Life Insurance 401K with Company Match Profit Sharing Program About CPS Commercial Parts & Service (CPS) is a third-generation, family-owned leader in commercial food equipment service, serving customers across Ohio for over 50 years. We are a CFESA Certified Company known for delivering responsive, high-quality service and parts support. This role has a direct impact on customer satisfaction, technician productivity, and overall branch success. If you're looking for an opportunity to make a measurable difference while working with a team that values professionalism, accountability, and service excellence, CPS offers the platform to do it.