Dispatcher

About Us:

Specialized Elevator Corporation , is a fast-growing company focused on elevator maintenance, modernization, and repair. Our Cuyahoga Falls location operates under Gable Elevator, and we're proud to offer top-notch service and support to our customers. As our team continues to grow, we're looking for a proactive, detail-oriented Dispatcher / Customer Service Representative to join us and help keep everything running smoothly.

Job Summary:

We are seeking a customer-focused and highly organized Dispatcher / Customer Service Representative to support our Cuyahoga Falls, OH, operations. This position involves handling a high volume of service calls, dispatching field technicians, and coordinating customer requests via phone, email, and online portals. You'll be a key part of our operations team, ensuring seamless communication and timely service delivery.

Key Responsibilities:

Answer inbound service calls and dispatch mechanics as needed Monitor and respond to email service requests, managing the dispatch inbox Communicate with customers and field personnel effectively Update service portals (Service Channel, Maximo, CorrigoPro, SAP, Ariba) Ensure timely follow-up on service requests in Service Channel Assist with administrative tasks and maintain accurate records Learn and use software tools such as

Liftkeeper, Service Channel, and Microsoft Excel Preferred Experience and Skills:

2+ years of experience in dispatching or customer service, preferably in the elevator or facilities industry Proficiency with service management portals such as Service Channel, Maximo, CorrigoPro, SAP, Ariba. Experience with QuickBooks and Liftkeeper is a plus Strong computer skills, especially with Microsoft Excel Excellent verbal and written communication skills Ability to multitask and work independently in a fast-paced environment Strong attention to detail and organizational skills

Education Requirements:

High school diploma or equivalent required College coursework preferred Why Work at

Specialized Elevator:

Friendly and supportive team environment Opportunities for professional growth and advancement Competitive pay and benefits How to

Apply:

Submit your resume directly through Indeed. We look forward to hearing from you!

Job Type:

Full-time Pay:

$22.00 - $25.00 per hour

Benefits:

401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Dispatching:

2 years (Preferred) Ability to

Commute:

Cuyahoga Falls, OH 44223 (Required) Ability to

Relocate:

Cuyahoga Falls, OH 44223: Relocate before starting work (Required)

Work Location:

In person