911 Dispatch Tech

The employee in this position responds to a variety of emergency and other calls that require alertness, tact, sensitivity, concern to the callers situation, and good judgement during prolonged periods in a stressful work situation. Employees must also communicate information to Police, Fire Emergency Medical and other personnel in a responsible, prompt, courteous and efficient manner using a two-way multi-channel radio systems, phone systems, computer aided dispatch systems and other methods and devices. the employee in this position must be able to vocalize radio dispatch communications and phone conversations with clarity, volume and precision. The employee works under the telecommunicator supervisor, or other members of the Police or Fire departments. The employee in this position must exercise good judgement to ensure the prompt and efficient use of Police, fire and all other personnel during both emergency and non-emergency incidents.

The duties include the following:

answer 911 calls for service, handles citizen complaints, accurately enters all information received into the computer aided dispatch system via computer terminal, accurately dispatches information received to Police and Fire personnel via two

• way radio system.

Must be able to forward information to appropriate agencies, Police and Fire departments, National Weather Service, and other government agencies, via radio, computer, or fax machine accurately and rapidly during times of crisis. Must be able to record and transcribe numbers and other information rapidly and accurately. Obtain information from individuals and uses this information to generate a new Police Offense Report by entering the information via computer into the Police Department reporting system. Will be required to testify in court as needed, concerning the police reports they have generated and all other matters involving their duties while employed by the City of Youngstown. Must possess a high school diploma or GED certificate. University level or Technical school course completion in Criminal Justice, computer operation, data entry procedures considered a desirable qualification. Must have the ability to understand and follow moderately complex oral and written instructions, and understand and attain proficiency with Computer Aided Dispatch software programs. Must have the ability to maintain pleasant and courteous vocal tones and work calmly and tactfully under emergency and high-call volume working conditions. Will be required to work varied shifts, holidays and weekends. All candidates for employment with the City of Youngstown must be a resident of Mahoning County or an Ohio County that is adjacent to Mahoning County at the time of hire . Must have the ability to pass and maintain certification to operate the Ohio

L.E.A.D.S

computer system used to obtain information on vehicle registration and warrant verification on various individuals as well as other information.

CALCULATORS MAY BE USED WRITTEN EXAMINATION

There will be a written exam given on Saturday, May 16, 2026 at the Choffin Career and Technical Center, 200 E. Wood Street Room 410 , Youngstown, Ohio, starting at 10:00 a.m.

BONUS POINTS WILL BE ADDED TO PASSING SCORES

(70%)

ON THE FOLLOWING BASIS

20%

• MILITARY

  (DD-214 showing 180 days' consecutive active duty service and proof of honorable discharge required) 15%
• Reserve Component
• upon completion of entry-level training. 15%

• PROOF OF CITY RESIDENCY

  (Submit four (4) different proofs of residency from one (1) year ago and four (4) different current proofs of residency
• Total of 8 10%
• Nena/APCO Basic Telecommunicator certification

THE MAXIMUM TOTAL BONUS PERCENTAGE THAT MAY BE EARNED BY AN APPLICANT IS 20

%. All bonus point documentation (DD-2l4, Nena/APCO certificate, etc.) must be submitted at the Civil Service Commission Office when the examination application is filed.

• As provided for in Youngstown City Ordinance ORD-11-244 and in accordance with the City of Youngstown Charter, Section 52 (E) any candidate who is a bona fide resident of the City of Youngstown for at least one year immediately prior to an entry level examination and remains a resident citizen of the City of Youngstown throughout the selection process, as determined by the Civil Service Commission, at the time of filing his or her application for examination, shall, if a passing grade is attained, have a credit of fifteen percent (15%) added to his or her raw score.

The Applicant must show proof of residency by providing the following: Driver's License, Bank Statements, Utility Bills, Mortgage Release/Lease, and/or Insurance Statements. In order to be considered applicants must submit four (4) different proofs of residency from one (1) year ago and four (4) current proofs of residency (Total of 8)