Police Dispatcher

Job Summary:

A 911 Dispatcher is responsible for receiving and responding to emergency and non-emergency calls, quickly assessing situations, and dispatching the appropriate emergency services. The role requires clear communication, quick decision-making, and the ability to remain calm under pressure. Dispatchers must efficiently operate specialized communication systems and adhere to emergency protocols.

Essential Duties and Responsibilities:

? Receive reports of fires, crimes or disturbances over the telephone, in person, or by radio. ? Gather and document essential details, including location and nature of incidents. ? Prioritize calls and determine the appropriate emergency response. ? Dispatch police, fire, or ambulance units by telephone or radio. ? Stay in contact with responding units and provide updates as needed. ? Offer guidance and reassurance to callers in distress. ? Maintain accurate records of calls and responses. ? Perform a variety of clerical duties. ? Other duties as assigned.

Minimum Qualifications:

? Must be at least 18 years of age and have education equivalent to completion of high school. ? Strong verbal and written communication skills. ? Ability to actively listen and extract critical information. ? Quick decision-making and problem-solving abilities. ? Capacity to manage stress and maintain composure in high-pressure situations. ? Proficiency in operating dispatch systems, radios, and computers. ? Knowledge of local geography, landmarks, and jurisdictional boundaries. ? Availability to work rotating shifts, including nights, weekends, and holidays.