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Delivery Dispatcher
Job
HomeDeliveryLink
Portland, OR (In Person)
Full-Time
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Job Description
Delivery Dispatcher HomeDeliveryLink - 3.3 Portland, OR Job Details Full-time $19 - $21 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Route planning software Professional email communication Computer operation Spanish Microsoft Excel Microsoft Outlook Phone communication Customer service Last-mile delivery logistics English Dispatching Productivity software Phone etiquette Technical Proficiency Full Job Description We have an immediate need for an experienced Delivery Dispatcher to join our team at a home furniture and appliance delivery warehouse office in Portland, OR. We are a leading national final mile company providing home delivery and logistics solutions for world-class furniture and appliance retailers such as Mor, RH, Costco, La-Z-Boy, Ashley HomeStore and others. This energetic person will perform a variety of jobs, including communicating with delivery drivers, processing delivery paperwork and orders, assisting with the maintenance of computer billing files, and helping solve delivery customer problems. Local delivery experience and in-depth knowledge of the Portland area geography and traffic patterns are a big plus. Basic computer skills, people skills, a professional appearance, and a strong work ethic are all required. Responsibilities Receive calls from drivers, customers, clients and then record/relay significant information Maintain electronic billing records used to prepare invoices Address problems and requests by transmitting information or providing solutions Prioritize calls according to urgency and importance Use a phone or computer to review and record information. Monitor the route and status of field units to coordinate efficient delivery performance. Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities, and other information Skills Proven experience as dispatcher or relevant position Tech-savvy with user proficiency in Microsoft Office programs (Excel experience required) Spanish speaking is preferred Proficient in English (oral and written) Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgment and critical thinking The most qualified candidates will have experience in a home delivery or transportation operation office. Must be people-oriented and able to communicate well by phone with drivers and customers. Typical shifts will be morning to late afternoon. Friday and Sundays off. HomeDeliveryLink is an EEO and ADA compliant corporation.