RMC Sales & Dispatch Manager

The RMC Sales & Dispatch Manager is responsible for driving profitable revenue growth while optimizing daily production and delivery execution across the Chambersburg and Harrisburg markets. Key Responsibilities Sales & Market Development Develop and grow a profitable book of business Execute pricing strategies including formal and silent increases Build and maintain strong customer relationships Identify and pursue new business opportunities Maintain account and territory plans Provide forecasts and market intelligence Dispatch & Operations Leadership Lead and manage the RMC Dispatch Center Ensure on-time delivery and efficient truck utilization Use demand graphing tools to optimize performance Coordinate with plant, fleet, and QC teams Improve morning peak and afternoon utilization Drive proactive dispatch planning Customer Experience Own customer satisfaction and issue resolution Ensure responsiveness and reliability Set clear expectations with customers Financial Accountability Achieve revenue, margin, and volume targets Track KPIs (yards/truck, loads/day, cycle times) Support budgeting and forecasting Cross-Functional Collaboration Align with sales, operations, QC, and accounting Ensure profitable execution of work sold Team Leadership Develop and manage dispatch coworkers Build accountability and performance culture

Qualifications:

Education & Experience Bachelor's degree preferred 5+ years relevant experience Industry experience preferred Technical Skills Excel proficiency Dispatch/CRM systems (Command Alkon preferred) Sales forecasting Working Knowledge Concrete mix designs Logistics and fleet optimization RMC cost structure Core Competencies Decision-making under pressure Operational awareness Strong communication Accountability mindset Success Profile Improved fleet utilization Increased afternoon production Margin expansion Improved delivery performance High-performing dispatch team