CAD Administrator 3.1 3.1 out of 5 stars 120 Davies Drive, York, PA 17402 $17.34
- $35.00 an hour
- Full-time County Of York 38 reviews $17.34
- $35.00 an hour
- Full-time Job Details location on 120 Davies Dr. York, PA 17402 work outline Full Time
- Salary paid $17.34
- $35.00 Per hour schedule
- layers 911 domain CAD Administrator commute
- Job Summary The CAD Administrator, under the administrative direction of the YCDES Deputy Director of 911 Communications will be primarily responsible for the functional performance of 911 Computer Aided Dispatch System 24/7/365.
In addition, the administrator will be responsible for supervising a staff of three (3)
YCDES CAD
Team members. The CAD Team will collectively be responsible, at the direction of this administrator, for all emergency response plans for the entire county, ensuring that those plans are current and accurate every time a 911 call is received in York County for assistance. The position ensures proper compliance is established and maintained through database development through established guidelines, input of
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information, and daily verification of work performed by E911 Communications telecommunicators as well as the CAD Specialists under their direction. This position interacts with Police, Fire and Emergency Medical Service agencies to ensure proper compliance is established within the Communications Center. The work for this position involves multiple priorities, complex and numerous tasks and deadlines. The position requires constant communication across the organizational boundaries with limited resources and little or no precedents or guidelines. The incumbent must perform competent decision making in fast-paced, multi-task situations which will directly impact the services, systems and reputation of the communication center. About Us Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package. Responsibilities Provides daily supervision and project planning for three (3) CAD Specialists as related to the development and maintenance of the CAD database and other related communications files Manages maintenance, troubleshooting, and problem solving of the 911 Center's Computer Aided Dispatch System (CAD). Checks the work of subordinates for accuracy and completeness Oversees daily development and maintenance of various E911 Communications Center databases Test and supervise the implementation of software versions and point releases in conjunction with the IT Administrator. This includes all updates done at the main Public Safety Answering Point (PSAP) as well as the Long Term Back Up Facility (LTBF) Liaison within the department to assist MDC (Mobile Data), QA (Quality Assurance), 911 Dispatch with their CAD needs and concerns Coordinates clerical duties and provides assistance (mentors) to the CAD Specialists. Ensures all work with the York County Emergency Management Agency is kept up-to-date and all resource lists and (SARA) facility lists are accurate and current within each department Oversees competency testing for all upgrades and updates to the CAD Maintains, upgrades and completes competency testing of current Medical Dispatch Software (Medical Instruction Software) Tests all CAD functions monthly at the LTBF Ability to carry out authorized county disciplinary procedures when authorized by 911 Director Prepares an annual budget for the proper allocation of the
YCDES CAD
Budget Must be able to correspond, create reports and maintain CAD records for all Fire and EMS agencies Troubleshoots and responds to all CAD, Fire/EMS and Dispatcher trouble tickets as assigned Serves as a 911 dispatcher/supervisor when required as a Call Taker, Police Dispatcher, or Fire Dispatcher and maintain certifications if certified. Oversees departmental training programs for the CAD system, ensuring all 911 staff members are fluent in the operation of the CAD system Manages the training of all new
YCDES CAD
Specialists Serves 24/7/365 as the afterhour's first point of contact for the CAD system. Work on an after-hours on-call rotation to service the 24/7 YCDES and CAD network, which may include receiving text messages and emails from systems upon outages or when conditions occur outside of operating standards and reports to the 911 Communications center as required and/or needed in the event of a System's Failure, and/or large Emergency event requiring additional departmental support and staff Serves as a departmental liaison with York County public safety agencies (Police, Fire, EMS) as well as other mutual aid counties and agencies Serves on committees and attends meetings relating to public safety including but not limited to; Crisis Intervention Team, Domestic Violence Task Force, Police Working Group, Fire and EMS Working Group, 911 Policy Committee, and New World Systems CAD Advisory Groups Serves as an E911 dispatcher/supervisor when required, must maintain the ability to work the dispatch positions if needed, retains state mandated certifications for Call Taker, Police Dispatcher, Fire/EMS Dispatcher, and Clean Certification Completes projects assigned by the senior management staff. Other duties as assigned Essential Requirements Four (4) years work experience in the field of Public Safety, and/or experience that provides the required knowledge, skills, and abilities in the primary areas of: Fire, Emergency Medical Services (EMS) and Police services. Minimum of two (2) years experience working in a CAD database. Sound knowledge of all emergency service agencies, communications consoles, radio receivers, transmitters, encoders, decoders, departmental e-mail, and any other equipment required in a modern public safety communications center. Excellent organization, verbal, and written communication skills required along with proficiency in Microsoft Word, Excel, Access and PowerPoint. Knowledge of the County geographical layout as related to the municipalities and the ability to interpret mapping data as related to the E9-1-1 Communications Center dispatching criteria. Knowledge of County Emergency Service Agencies, and policy and procedure practices for dispatching Police, Fire and EMS agencies. Knowledge of York County Policies and Procedures as well as YCDES Policies and Procedures. Must be able to travel to attend trainings and meetings. Must pass the County background check with no record of criminal conviction. Must be available after normal working hours for special meetings and emergencies. Must be able to handle
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DATA, disclosure of which is protected by law Knowledge of computer applications as related to the above agencies. Contact Details If you have any questions, please contact the county's Department of Human Resources at ychr@yorkcountypa.gov. York County embraces diversity in our community and workforce, and is an Equal Opportunity Employer. All hiring, promotions, demotions, training, and other opportunities are based on qualifications and without regard to race, creed, color, national origin, gender, religion, age, or disability.
