ADMINISTRATION - CSR/Dispatch

Position:

Dispatcher Industry:

Home Service (HVAC, Plumbing, Electrical, etc.)

Company:

Carolina Cool, Surfside Beach, SC Carolina Cool is hiring a Dispatcher to support our Technicians We are seeking a friendly, organized, and customer-focused Dispatcher to join our team. In this role, you will be the main point of contact for our technicians and plumbers, scheduling service appointments, and ensuring every customer and technician receives outstanding support. If you enjoy helping people, solving problems, and working in a customer focused environment, we'd love to hear from you. What You'll Do Schedule and dispatch technicians for service calls Optimize daily routes to maximize productivity and efficiency Communicate job details, updates, and schedule changes to field technicians Monitor technician progress and adjust schedules as needed Coordinate emergency and priority service calls Maintain accurate job and customer records in the scheduling system Provide clear communication between customers, technicians, and management Support operations to ensure on-time arrivals and high customer satisfaction What We're Looking For Strong communication and customer-service skills Comfortable using scheduling software and computer systems Dependable, detail-oriented, and team-focused Ability to remain calm and professional during high-volume periods Remote work on weekends during peak season What We Offer Competitive hourly pay based on experience Health, dental, and vision insurance Paid time off and paid holidays Consistent schedule and stable work environment Growth opportunities within the company NearU is an Equal Opportunity Employer

AA/EOE/M/F/V/D.

In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Hazel Maynes is moving from Dispatch to the HVAC Install Coordinator department. I need a replacement for dispatcher.