After-Hours HVAC Dispatcher (Remote Florida Residents Only)

Keep Our Customers Comfortable When They Need Us Most Expedited Home Services is a rapidly growing residential HVAC company based in Lakeland, Florida. We believe exceptional customer service doesn't end when the office closes. We're looking for an experienced After-Hours Dispatcher who can confidently manage emergency service calls, support technicians in the field, and provide an outstanding customer experience during evenings and weekends. This is not an entry-level dispatch position. We're looking for someone who already understands HVAC service operations, knows ServiceTitan, communicates exceptionally well, and can work independently without constant supervision. Schedule Monday - Friday 5:00 PM - 10:00 PM Saturday & Sunday Available throughout the day to manage after-hours service operations. After 10:00 PM Monday-Friday, responsibilities are generally limited to supporting technicians already in the field and managing jobs that have already been scheduled. This position is remote , however: Florida residency is required. You must report to our Lakeland office at least one day per week during regular business hours for your first month of employment for onboarding and training. Additional in-office training may be required depending on progress. Company laptop and work phone are provided. What You'll Do You will serve as the communication hub between our customers and field technicians after normal business hours.

Responsibilities include:

Respond promptly to after-hours customer requests. Follow up immediately on calls received through our AI answering system. Schedule emergency service appointments. Dispatch technicians efficiently using ServiceTitan. Maintain constant communication with technicians in the field. Keep customers informed throughout the service process. Monitor technician progress and routing for the next scheduled customer. Close completed jobs in ServiceTitan. Verify all required documentation, photos, forms, and invoices have been completed before closing jobs. Escalate urgent situations when appropriate. Deliver a calm, professional customer experience during stressful situations. What We're Looking ForRequired Florida resident Minimum 3 years of HVAC dispatch experience preferred Minimum 3 years of ServiceTitan experience preferred Minimum 3 years of residential HVAC industry experience preferred High-speed, reliable internet connection Quiet, professional home office Ability to work every weekend Excellent computer skills Strong written and verbal communication skills The Right Person For This Position Is...

Someone who:

Naturally puts the customer first. Remains calm during high-pressure situations. Takes ownership instead of waiting for direction. Makes good decisions independently. Thrives in a fast-paced environment. Can juggle multiple priorities without becoming overwhelmed. Enjoys solving problems. Communicates professionally with customers and technicians alike. Is highly organized and detail-oriented. Welcomes constructive feedback and uses it to improve. Takes pride in doing things the right way. Can be trusted to work remotely with minimal supervision. This Position Is NOT a Good Fit If You... Need constant direction. Struggle with multitasking. Become overwhelmed when priorities change quickly. Avoid difficult conversations. Have difficulty accepting coaching or constructive feedback. Prefer a slow-paced work environment. Lack experience using ServiceTitan. What We Offer Full-time W-2 employment Weekly guaranteed pay Remote work Company-issued laptop Company-issued work phone Paid holidays PTO after one year of employment Paid training Supportive leadership team Opportunity to grow with a rapidly expanding HVAC company Why Expedited Home Services? We aren't looking for someone to simply answer phones. We're looking for someone who understands that every after-hours interaction reflects our company. You'll play a critical role in supporting our technicians, serving our customers, and helping us deliver an exceptional experience when customers need us most. If you take ownership, communicate exceptionally well, and thrive in a fast-paced environment, we'd love to hear from you.

Pay:

$750.00 - $1,000.00 per week

Benefits:

Paid time off Application Question(s): Are you available to work every Saturday & Sunday? Do you have access to reliable high-speed internet and a dedicated, quiet home office?

Experience:

HVAC:

3 years (Preferred)

Dispatching:

3 years (Preferred)

ServiceTitan:

3 years (Preferred) Shift availability: Night Shift (Required) Ability to

Commute:

Lakeland, FL 33811 (Required)

Work Location:

Hybrid remote in Lakeland, FL 33811