Alarm Monitoring Operator

Alarm Monitoring Operator Job

ID 506373

Posted since 15-May-2026 Organization Smart Infrastructure Field of work Internal Services Company Siemens Industry, Inc. Experience level Early Professional Job type Full-time Work mode Hybrid (Remote/Office) Employment type Permanent Location(s) Irving - Texas -

United States of America Position Location:

This role supports our Irving, TX branch location. Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives. Transform the everyday with us! Alarm Monitoring Operators are responsible for performing service work for building automation, fire, life safety, and security systems. You will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials work to provide on-time delivery and ensure customer expectations and commitments are met. As a 1st Shift Alarm Monitoring Operator, you will: Provide support for monitoring and processing alarms received within the Central Monitoring Station (CMS) Receive, process, and dispatch emergency calls to responsible agency or customer contacts Provide outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts Acknowledge alarms received and dispatch appropriate personnel for issue at hand. After dispatch, log call into system activity report. Generate statistical or investigative reports for management Continuously monitor alarm signal queue for prioritized response Document all calls with appropriate resolution codes and notes Manage length of calls Attend monthly meetings and training sessions Be familiar with emergency response procedures Review and critique recorded conversations for purposes of improving customer interaction You will make an impact with these qualifications:

Basic Qualifications:

High School Diploma or state-recognized GED At least 3 months experience working as an operator at Siemens 1+ year Customer Service experience Ability to navigate a computerized data entry system or other relevant applications Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

Experience with alarm monitoring and dispatching for Remote Access Control systems including CCURE and DSX platforms Prior security call center experience using the Security Business Net (SBN) automation system or similar system Certified training or knowledge of Access Control, Fire, and Burglary systems ACD telephone system knowledge Experience with Microsoft Office applications Ready to create your own journey? Join us today! About Siemens We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our Commitment to Equity and Inclusion in our Diverse Global Workforce We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. #LI-TAG #HQ-EREF #VeteranCareers #TransitioningServiceMember #MilitarySpouse You'll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $38,413 - $65,851 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here . Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.