Dispatcher

Dispatcher PV Heating, Cooling, & Plumbing Atlanta, GA Job Details Full-time 18 hours ago Benefits Paid training Qualifications Desktop applications Dispatch software communication Productivity software Customer information system software Computer-aided dispatch (CAD) software Technical Proficiency Full Job Description We are seeking a highly organized and customer-focused Dispatch Coordinator to join our dynamic heating, cooling, and plumbing team. This role is essential in ensuring that our field technicians are routed efficiently, customers are informed and supported, and all service operations run smoothly throughout the day. If you thrive in a fast-paced environment and enjoy solving logistical puzzles while keeping customers satisfied, we'd love to hear from you. Position Overview Hours Full-Time / In-Office Monday - Friday Occasional Weekends & Evenings On-Call Support as needed Weekends and Evenings can qualify for remote work Position Requirements Must be comfortable working with scheduling/dispatch software and CRM systems Must be able to keep up and thrive in a fast-paced office environment Previous experience in dispatch, scheduling, or logistics (HVAC/plumbing industry preferred) Strong organizational and multitasking abilities Excellent written and verbal communication skills High attention to detail and problem-solving mindset Proficient with computers and the following programs: Service Titan, Microsoft Office, and general office technology Ability to remain calm and efficient in high-pressure situations Strong customer service and interpersonal skills

Position Responsibilities Routing & Logistics:

Dispatch technicians based on location, skills, and availability for efficient scheduling.

Customer Updates:

Reschedule as needed and provide real-time ETAs.

Service:

Handle calls and emails with professionalism and empathy.

Coordination:

Manage daily emails and admin tasks promptly.

Parts & POs:

Arrange part deliveries and manage purchase orders.

Work Orders:

Create and close out work orders with accurate documentation.

Phone Support:

Assist with calls during peak times.

Team Planning:

Coordinate with our CSR team to plan daily call volumes.

Culture:

Driven, supportive, fun—high standards, no shortcuts.

Focus Service:

Efficient, smart dispatch keeps everything running smooth.

Learning Opportunities:

Ongoing paid training, mentorship, and career growth.

Standards:

C.A.R.E.S

values guide everything we do—no compromise.

Disclaimer:

By completing this form you give PV Heating, Cooling & Plumbing permission to contact you through email, phone, and text about current job openings.