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Job Description
If you thrive in a fast-paced environment, love solving puzzles, and can keep calm when things get hectic, you might be exactly who we're looking for. Join our team as a Dispatcher and help us deliver top-notch service to our customers every day! This role is 100% on-site in Sussex, WI. Remote work unavailable. Training may require travel to Sun Prairie, WI This opening will work Monday-Friday 7:00am-3:30pm.
BENEFITS
Medical Insurance:
Health:
50% of the premium is covered by
Cardinal Dental:
50% of the premium is covered by Cardinal Life insurance: $10,000 is covered by Cardinal 401K with a 4% Company Match Uniform allowance Paid Continuing Education Paid Holidays and PTO Phone reimbursement OR company-provided phone
OUR CORE VALUES
Teamwork :
Support the growth & development of team members to achieve personal & professional success
Forward Thinking :
Continuously educating ourselves to exceed the industry standard
Customer First :
Going the extra mile to exceed expectations
Do What's Right :
Uphold the highest standards of honesty & integrity Committed to
Excellence :
Focused on results & value high performance
RESPONSIBILITIES
Meet daily revenue and sold-hour goals prioritizing the most urgent and profitable calls Relay accurate information to technicians, ensuring proficient, quality customer experiences Manage the whereabouts and needs of every technician in the field Record the results of each service call and create report summaries for senior management Be professional and establish customer rapport, encouraging repeat business while promoting the brand Update customers throughout the day on the technician's progress Qualifications 1+ years of experience as a Dispatcher in a high call volume setting required 1+ years of customer service experience required Experience with ServiceTitan preferred Experience with Probook AI is a plus : Cardinal Heating & Air Conditioning is looking for YOU ! Do you crave career advancement? Develop skills in our fun, fast-paced work environment. Our employees enjoy coming in every day and our commitment to customer satisfaction has made our business successful. Want to be a part of something bigger than just a job? Spend a little time learning about Cardinal by visiting our website at www.cardinalhvac.com Cardinal Heating & Air Conditioning, Inc. is an equal-opportunity employer.pm.