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Office Coordinator / Dispatcher
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Capital Moving & Storage
Remote
$37,569 Salary, Full-Time
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Job Description
Capital Moving & Storage of the Triad High Point, NC Position Summary Capital Moving & Storage of the Triad is seeking a highly organized, customer-focused Receptionist / Administrative Assistant / Dispatcher to serve as the first point of contact for our customers and support our daily operations. This position combines front-office reception duties, administrative support, customer service, scheduling, and dispatch coordination. The ideal candidate is professional, detail-oriented, comfortable multitasking, and thrives in a fast-paced environment. Key Responsibilities Customer Service & Reception Answer incoming phone calls and direct inquiries professionally. Greet customers, vendors, and visitors. Respond to email and website inquiries promptly. Schedule estimates and moving services. Provide exceptional customer service throughout the booking process. Dispatch & Operations Support Coordinate daily schedules for moving crews and trucks. Confirm appointments with customers. Communicate schedules, route changes, and job updates to field crews. Monitor job progress and assist with resolving scheduling conflicts. Maintain accurate job records and dispatch information. Administrative Duties Prepare and maintain customer files and moving documentation. Enter and update information in company software systems. Assist with invoicing, collections, and basic accounting support. Process paperwork, scan documents, and maintain organized records. Support management with special projects and reporting. Qualifications High school diploma or equivalent required. Prior experience in customer service, office administration, dispatching, or scheduling preferred. Strong verbal and written communication skills. Excellent organizational and time-management abilities. Proficiency with Microsoft Office and web-based software. Ability to multitask and prioritize in a fast-paced environment. Professional appearance and positive attitude. Experience in moving, logistics, transportation, or home services is a plus. Desired Traits Reliable and dependable. Strong attention to detail. Independent thinker and problem solver. Positive, team-oriented mindset. Willingness to learn and grow. Compensation & Benefits Competitive hourly pay based on experience. Performance-based bonus opportunities. Opportunities for advancement within a growing company. About Capital Moving & Storage At Capital Moving & Storage, our purpose is creating opportunities for growth and success, empowering our team to thrive. We are committed to delivering exceptional service while fostering a culture built on Integrity, Loyalty, Positive Attitude, Continuous Learning, and Independent Thinking. If you enjoy helping people, staying organized, and being a key part of a growing team, we'd love to hear from you.