Tow Truck Dispatcher

•MUST

BE LOCATED IN OR NEAR THE KERRVILLE, TEXAS LOCATION

•WORKING

AT THE KERRVILLE YARD

Job Overview Qualifications Clear, pleasant, intelligible verbal skills Strong multi-tasking ability and problem-solving skills General Computer knowledge and typing skills Basic math skills Strong work ethic and positive attitude Able to show up and be on time Able to work as a team Duties Responsibilities You will be responsible for receiving all initial incoming service requests and other calls; determining correct routing of calls; determining appropriate towing service needs and dispatching to tow operators You will also be responsible in assisting the Supervisors and Dispatch Manager when necessary Answer all incoming calls as quickly as possible while conveying a cheerful and competent attitude to all callers Call management (record call information, maintain details of each call, courteously update customers with call information and accurately enter and update calls in management system) Use GPS systems to monitor trucks/drivers Provide routing information to drivers Dispatch towing and road service calls to drivers in the most efficient and timely manner possible Communicate with customers concerning their vehicle status Serve as the primary link between customer and Company, always conveying a professional customer service ethic and philosophy The dispatcher must also work cooperatively with all other Dispatchers, Managers and Supervisors Able to keep communication with the drivers We are looking for Dispatchers to join our team! You will be responsible for receiving all initial incoming service requests and other calls; determining correct routing of calls; determining appropriate towing service needs and dispatching to tow operators. You will also be responsible in assisting the Supervisors and Dispatch Manager when necessary.

Work Location:

Hybrid remote in Kerrville, TX 78028