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Security Dispatch Specialist
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AnMed
Anderson, SC (In Person)
Full-Time
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Job Description
Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful: To provide exceptional and compassionate care to all we serve. AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here.
SUMMARY A
Security dispatcher, also known as an emergency dispatcher, receives emergency and non-emergency calls from staff, patients and/or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations.RESPONSIBILITIES
Answering emergency calls: Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies.Gathering information:
Asking clarifying questions to determine the nature of the emergency, location and any critical details. Dispatching Security Officer(s): Sending the appropriate emergency response Security Officers to the scene based on the situation.Maintaining logs:
Accurately recording call details and dispatch information on a computer-aided dispatch system and/or Security Logbook.Monitoring radio traffic:
Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s).Monitoring Video Surveillance System:
Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses.Monitoring Alarm System:
Maintain acute awareness of AnMed's infant abduction system and panic alarms throughout multiple campuses.QUALIFICATIONS
High school graduate Excellent communication skills: Ability to communicate with callers clearly and calmly in stressful situations.Decision-making ability:
Quickly assess emergency situations and make appropriate dispatch decisions under pressure.Multitasking:
Handle multiple calls and situations simultaneously while maintaining focus.Geographical knowledge:
Familiarity with multiple campuses, and locations within each campus.Technical proficiency:
Efficiently operate dispatch systems, video surveillance system, access control system and radio equipment Calm demeanor: Remain composed and professional even when dealing with distressed or agitated callers.Empathy and compassion:
Understand the seriousness of emergency situations and provide emotional support when needed.Attention to detail:
Accurately record all relevant information to ensure proper response.Ability to work under pressure:
Perform effectively in fast-paced and high-stress environments. Benefits- Medical Insurance & Wellness Offerings
- Compensation, Retirement & Financial Planning
- Free Financial Counseling
- Work-Life Balance & Paid Time Off (PTO)
- Professional Development
- For more information, please visit: anmed.org/careers/benefits
- Varied benefits packages are available to positions with a 0.