Dispatcher / Administrative Assistant

Dispatcher /

Administrative Assistant Company:

CSI of the

Southeast Work Location:

In Person•

Maynardville, TN Pay:

$17.00•$23.00 per hour (Based on Experience) Position Overview CSI of the Southeast is seeking a highly organized, detail-oriented Dispatcher/Administrative Support professional to join our team. This position plays a vital role in coordinating technician schedules, managing work orders, and ensuring the smooth flow of daily operations. The ideal candidate thrives in a fast-paced environment, enjoys solving scheduling challenges, communicates effectively, and can balance multiple priorities while maintaining accuracy. This role requires strong organizational skills, attention to detail, and the ability to adapt quickly to changing priorities. Essential Responsibilities Schedule and coordinate technicians for service and installation work orders. Create, update, and maintain accurate work orders as requests are received. Monitor technician schedules and adjust assignments based on customer priorities, technician availability, and geographic efficiency. Communicate daily schedules, itinerary updates, and travel information to technicians. Coordinate with internal departments to ensure technicians have the information, equipment, and parts needed to complete scheduled work. Monitor work order queues and job status reports to ensure timely completion and accurate documentation. Communicate with customers to schedule service calls and provide updates throughout the service process to ensure customer satisfaction. Assist with administrative tasks including documentation, data entry, reporting, and maintaining accurate records. Respond quickly to schedule changes and unexpected issues while minimizing operational disruptions. Support daily dispatch operations and contribute to continuous process improvement. Qualifications Strong organizational and time management skills with the ability to prioritize multiple tasks. Excellent verbal and written communication skills. Ability to remain organized and professional in a fast-paced, constantly changing environment. Strong problem-solving skills with the ability to make sound decisions independently. High attention to detail and commitment to accuracy. Proficient in Microsoft Outlook and Excel. Comfortable learning new software systems; experience with NetSuite or NextService is a plus. Experience in dispatching, scheduling, logistics coordination, or administrative support preferred. Ability to work collaboratively with technicians, managers, customers, and internal departments. Work Schedule Full-Time, On-site Monday through Friday 8:30 AM•5:00 PM Benefits Health Insurance Dental Insurance Vision Insurance Health Savings Account (HSA)

Life Insurance Paid Time Off Retirement Plan Work Location:

In Person•

Maynardville, TN Pay:

$17.00•$23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person