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Customer Care & HVAC Dispatch Coordinator
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Golden Air Conditioning
Arlington, TX (In Person)
$45,760 Salary, Full-Time
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Job Description
About Us We are a small, family-owned HVAC company looking for a dependable, sharp, and friendly person to join our office team as a Customer Care & HVAC Dispatch Coordinator . This is a phone-based office position where you'll be helping customers schedule service, communicate with technicians, and keep the day running smoothly. Our office environment is relaxed and casual, but we take our work seriously. We expect excellence, good communication, and follow-through — that said we're not afraid to have a laugh along the way. We're looking for someone who can stay organized, keep a good attitude, and represent our company well with every customer interaction. Position Summary The Customer Care & HVAC Dispatch Coordinator is responsible for answering incoming calls, scheduling service appointments, dispatching technicians, communicating with customers, and helping maintain a smooth daily workflow for the service department. This person will often be the first voice our customers hear, so professionalism, patience, and clear communication are extremely important. Responsibilities Answer incoming customer calls in a friendly and professional manner. Schedule HVAC service calls, maintenance appointments, estimates, and follow-ups. Dispatch technicians efficiently based on location, urgency, skill set, and schedule availability. Communicate clearly with customers regarding arrival windows, updates, delays, and appointment details. Enter and update customer information, service notes, and job details accurately. Help prioritize urgent calls while keeping the schedule organized. Coordinate with technicians throughout the day to keep jobs moving smoothly. Follow up with customers when needed. Assist with basic office tasks, filing, data entry, and customer account updates. Maintain a calm and helpful attitude, even during busy or stressful moments. Represent the company with honesty, professionalism, and care. Work Environment Small family business. Relaxed office setting. Office casual dress. Friendly team atmosphere. High standards without a corporate feel. We work hard, do things right, and try to enjoy the day while we're at it. Skills Excellent phone communication skills. Strong customer service mindset. Ability to multitask without losing attention to detail. Good computer and typing skills. Comfortable learning scheduling or dispatch software. Organized and dependable. Able to stay calm under pressure. Friendly, professional, and patient. Good problem-solving skills. Ability to communicate well with both customers and technicians. Punctual and consistent. Willingness to learn the HVAC industry. Positive attitude and team-first mindset. Preferred Experience Previous customer service experience. Previous dispatching or scheduling experience. Experience in HVAC, plumbing, electrical, construction, home services, or another service-based business. Experience answering phones in a busy office. Experience with service software, CRM systems, or scheduling platforms. Basic understanding of geography/local service areas.