Security Dispatcher (26-27 SY)- School Safety and Operations

IRVING ISD SECURITY DISPATCHER JOB DESCRIPTION

Exemption Status:

Nonexempt Reports To:

Security Dispatch Lead Funding Source:

General Fund Dept/School:

School Safety and Operations Pay Grade:

Facilities - 4

Days:

261

Date Revised:

May 2024

Primary Purpose:

Under general supervision, ensure a high degree of protection by monitoring multiple safety and security systems. Receive emergency and nonemergency calls and reports, monitor video surveillance systems, and inform appropriate personnel according to District procedures. Relay information based on the nature and urgency of the situation and respond appropriately to situations.

Qualifications:

Education/Certification High school diploma or GED, preferred Valid Texas driver's license and proof of insurability with District insurance carrierAdditional certifications in automated external defibrillator (AED), and cardiopulmonaryresuscitation (CPR) will be required and training provided by District Special Knowledge/Skills Ability to receive and give verbal instructions clearly and effectively, by telephone and/or two-way radio, in English and in Spanish, preferredAbility to perform multiple tasks simultaneously, make quick decisions, and apply established generalparameters to specific situationsAbility to read and interpret documents, including safety rules, operating and maintenance instructions,and procedure manualsProficient map-reading skillsOperational knowledge of security system components, including closed-circuit television, keyless entry,motion sensors, fire sensors, and visitor identification systemProficient skills in general office functions, including basic computer operations. Skilled incustomer service principlesAbility to work a variety of shifts, including nights, weekends, and holidays, and to haveschedule altered with little or no warning Experience Two years of public safety or dispatch operations experience, preferably in an educational environment

Major Responsibilities and Duties:

1. Monitor and interpret incoming information from all security systems and take appropriate action. Job Description Security Dispatcher Page 2 of 3 2. Monitor, answer, and respond to telephone calls and radio dispatch traffic. 3. Make independent judgments in emergency situations. 4. Relay information and messages to and from emergency sites, departments, outside agencies, and others who require notification. 5. Manage crisis situations as needed and notify District personnel as outlined in the Emergency Operations and Crisis Management Plan. 6. Monitor appropriate systems to ensure facilities are properly and adequately secured; report damage, unlocked doors and windows, and any unusual incidents. 7. Check out and check in District-issued vehicles nightly and on weekends. Reports and Records 8. Record details of calls, dispatches, and messages in accordance with District standards and federal, state, and local requirements. 9. Compile, maintain, and file all reports, records, and other documents as required. 10. Maintain and submit all requested security records, schedules, and logs in a timely manner. Other 11. Maintain confidentiality of information. 12. Establish and maintain a professional rapport with resource officers and staff; exhibit behavior that is professional, ethical, and responsible; and maintain professional standards of conduct with students, personnel, parents, and visitors. 13. Respond in a timely manner when contacted regarding urgent situations or emergencies (during or outside of normal business hours). 14. Perform other duties as assigned. Safety 15. Contribute to the prevention of accidents and injuries by observing safety rules and District policy, practicing the principles and skills taught in safety training, wearing personal protective equipment as required, reporting injuries and incidences immediately to supervisor, and being proactive in the ongoing efforts to improve and maintain workplace safety.

Supervisory Responsibilities:

None Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

two-way radio; telephone system; alarm monitoring system, including motion sensors, keyless entry and closed circuit television; standard office equipment, includingcomputer and peripherals; security uniform; flashlight; fire extinguisher

Posture:

Prolonged standing and sitting; occasional kneeling/squatting, bending/stooping

Motion:

Frequent walking; occasional driving, pushing/pulling, twisting, grasping/squeezing,wrist flexion/extension, overhead reaching, keyboarding and use of computer mouse, driving

Lifting:

Lifting and carrying up to 30 pounds without assistance, 30-55 pounds with assistance,and more than 55 pounds with appropriate assistance, on a daily basis

Visual:

Visual acuity

Environment:

Work outside and inside, on slippery or uneven walking surfaces; moderateexposure to hot and cold temperature, humid conditions and inclement weather; occasionallywork alone at night, occasional irregular and/or prolonged hours and on call

Mental Demands:

Maintain emotional control and physical restraint when under stress and in crisisconditions This document describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. The information in this document is in compliance with the Americans with Disabilities Act (ADA). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.